Track Manager - Program & Project Management

Job Summary

Excellent understanding of global cultures and adapt communication style to fit 2. Excellent leadership and facilitation skills 3. Excellent customer service with ability to manage customer expectations 4. Excellent communicator with strong verbal and written skills at all levels of the organization 5. Ability to easily adapt to different communication and working styles 6. Active listener 7. Excellent organizational and time management skills 8. Self-starter and quick learner 9. Proven ability to set priorities across a complex program with multiple projects and drive for results 10. Ability to communicate effectively with senior IT and business leaders 11. Proven ability to set priorities across a portfolio of programs / projects and drive alignment with owners 12. Good attention to details 13. Work effectively with internal and external clients, third party suppliers, and senior management (Sr Director, VP & Sr VP levels) in accomplishing portfolio objectives 14. Exercise judgment within broadly defined policies and practices to develop corporate methods, techniques 15. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customers 16. In depth knowledge of how to navigate through matrixed organizations to engage teams and get work done 17. Can establish and maintain effective relationships with business and IT customers to gain their trust and respect 18. Excellent influencing skills to gain alignment and manage portfolio of programs / projects 19. Ability to think strategically and set the agenda for the portfolio Experience 1. In depth understanding of project terminology and methodology 2. 2-5 years of Portfolio management, 10-15 years of experience managing programs 3. Good Experience in Network Project management. 4. Ability to lead multi-function program team through influencing skills 5. In depth Risk / Issue / Change Management knowledge 6. Developing executive level PowerPoint presentations 7. Ability to understand interdependencies and can connect the dots on how one program impacts another 8. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer. Hosting meetings, taking meeting notes, and documenting action items 9. Ability to organize complex and/or ambiguous information for sponsors 10. Organizing program goals / objectives into portfolio with specific priorities / sequencing 11. Work closely with the Program Executive Sponsor, Steering Committees and Portfolio Managers to facilitate decisions necessary for delivery and to overcome barriers 12. Resolve political, resource, budgeting, change, and legal issues affecting the portfolio. 13. Serves as a mentor/advisor/decision-maker to program managers for the portfolio for issues related to corporate politics, external politics, client relations, governmental regulation, project quality, project risk, and safety. 14. Oversee development of proposals and requests for proposals associated with the portfolio Interactions i. Global program with multiple Medium to Large Complex projects being managed will typically have: a. Individual team members from numerous cross functional teams and business sectors b. Multiple Service providers needed to deliver components of solution design c. Joint executive program sponsors which requires consensus and stakeholder expectation management d. Involve multiple technology area/towers within solution design (e.g., ERP with multiple ancillary systems, geographically broad infrastructure upgrade) e. Global business customers impacted by program delivery involving multiple sector geographies ii. Oversee global program team activities by influencing cross functional team members without direct line of authority (daily) iii. Effective communication with executive sponsor(s), Sr Director/VP, in customer organization (weekly) iv.

Key Responsibilities

Excellent understanding of global cultures and adapt communication style to fit 2. Excellent leadership and facilitation skills 3. Excellent customer service with ability to manage customer expectations 4. Excellent communicator with strong verbal and written skills at all levels of the organization 5. Ability to easily adapt to different communication and working styles 6. Active listener 7. Excellent organizational and time management skills 8. Self-starter and quick learner 9. Proven ability to set priorities across a complex program with multiple projects and drive for results 10. Ability to communicate effectively with senior IT and business leaders 11. Proven ability to set priorities across a portfolio of programs / projects and drive alignment with owners 12. Good attention to details 13. Work effectively with internal and external clients, third party suppliers, and senior management (Sr Director, VP & Sr VP levels) in accomplishing portfolio objectives 14. Exercise judgment within broadly defined policies and practices to develop corporate methods, techniques 15. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customers 16. In depth knowledge of how to navigate through matrixed organizations to engage teams and get work done 17. Can establish and maintain effective relationships with business and IT customers to gain their trust and respect 18. Excellent influencing skills to gain alignment and manage portfolio of programs / projects 19. Ability to think strategically and set the agenda for the portfolio Experience 1. In depth understanding of project terminology and methodology 2. 2-5 years of Portfolio management, 10-15 years of experience managing programs 3. Good Experience in Network Project management. 4. Ability to lead multi-function program team through influencing skills 5. In depth Risk / Issue / Change Management knowledge 6. Developing executive level PowerPoint presentations 7. Ability to understand interdependencies and can connect the dots on how one program impacts another 8. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer. Hosting meetings, taking meeting notes, and documenting action items 9. Ability to organize complex and/or ambiguous information for sponsors 10. Organizing program goals / objectives into portfolio with specific priorities / sequencing 11. Work closely with the Program Executive Sponsor, Steering Committees and Portfolio Managers to facilitate decisions necessary for delivery and to overcome barriers 12. Resolve political, resource, budgeting, change, and legal issues affecting the portfolio. 13. Serves as a mentor/advisor/decision-maker to program managers for the portfolio for issues related to corporate politics, external politics, client relations, governmental regulation, project quality, project risk, and safety. 14. Oversee development of proposals and requests for proposals associated with the portfolio Interactions i. Global program with multiple Medium to Large Complex projects being managed will typically have: a. Individual team members from numerous cross functional teams and business sectors b. Multiple Service providers needed to deliver components of solution design c. Joint executive program sponsors which requires consensus and stakeholder expectation management d. Involve multiple technology area/towers within solution design (e.g., ERP with multiple ancillary systems, geographically broad infrastructure upgrade) e. Global business customers impacted by program delivery involving multiple sector geographies ii. Oversee global program team activities by influencing cross functional team members without direct line of authority (daily) iii. Effective communication with executive sponsor(s), Sr Director/VP, in customer organization (weekly) iv.

Skill Requirements

Excellent understanding of global cultures and adapt communication style to fit 2. Excellent leadership and facilitation skills 3. Excellent customer service with ability to manage customer expectations 4. Excellent communicator with strong verbal and written skills at all levels of the organization 5. Ability to easily adapt to different communication and working styles 6. Active listener 7. Excellent organizational and time management skills 8. Self-starter and quick learner 9. Proven ability to set priorities across a complex program with multiple projects and drive for results 10. Ability to communicate effectively with senior IT and business leaders 11. Proven ability to set priorities across a portfolio of programs / projects and drive alignment with owners 12. Good attention to details 13. Work effectively with internal and external clients, third party suppliers, and senior management (Sr Director, VP & Sr VP levels) in accomplishing portfolio objectives 14. Exercise judgment within broadly defined policies and practices to develop corporate methods, techniques 15. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customers 16. In depth knowledge of how to navigate through matrixed organizations to engage teams and get work done 17. Can establish and maintain effective relationships with business and IT customers to gain their trust and respect 18. Excellent influencing skills to gain alignment and manage portfolio of programs / projects 19. Ability to think strategically and set the agenda for the portfolio Experience 1. In depth understanding of project terminology and methodology 2. 2-5 years of Portfolio management, 10-15 years of experience managing programs 3. Good Experience in Network Project management. 4. Ability to lead multi-function program team through influencing skills 5. In depth Risk / Issue / Change Management knowledge 6. Developing executive level PowerPoint presentations 7. Ability to understand interdependencies and can connect the dots on how one program impacts another 8. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer. Hosting meetings, taking meeting notes, and documenting action items 9. Ability to organize complex and/or ambiguous information for sponsors 10. Organizing program goals / objectives into portfolio with specific priorities / sequencing 11. Work closely with the Program Executive Sponsor, Steering Committees and Portfolio Managers to facilitate decisions necessary for delivery and to overcome barriers 12. Resolve political, resource, budgeting, change, and legal issues affecting the portfolio. 13. Serves as a mentor/advisor/decision-maker to program managers for the portfolio for issues related to corporate politics, external politics, client relations, governmental regulation, project quality, project risk, and safety. 14. Oversee development of proposals and requests for proposals associated with the portfolio Interactions i. Global program with multiple Medium to Large Complex projects being managed will typically have: a. Individual team members from numerous cross functional teams and business sectors b. Multiple Service providers needed to deliver components of solution design c. Joint executive program sponsors which requires consensus and stakeholder expectation management d. Involve multiple technology area/towers within solution design (e.g., ERP with multiple ancillary systems, geographically broad infrastructure upgrade) e. Global business customers impacted by program delivery involving multiple sector geographies ii. Oversee global program team activities by influencing cross functional team members without direct line of authority (daily) iii. Effective communication with executive sponsor(s), Sr Director/VP, in customer organization (weekly) iv.

Other Requirements

NA