Sr Tower Lead (Support & Operations)

Job Summary

• Identification of vulnerabilities on the client

• Automation of the removal of software with numerous vulnerabilities

• Customer consultation and communication regarding removal processes and incident management within the Windows team.

• Creation of knowledge records,

• Problem management (bug tracking)

• Evaluation of vulnerability reports + initiation and implementation of measures to mitigate vulnerabilities

• Create uninstallation requests and track and report on the uninstallation of the affected software

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue

2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms

3. To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW

4. To ensure positive customer satisfaction and develop new initiatives/ frameworks to improve the same

5. To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â

Skill Requirements

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Other Requirements

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