Track Manager - Desk Side Services, AMT Asset Management Software

Job Summary

Minimum 8-10 years helpdesk experience in a technical support role\r\n Experience as a support Team Lead preferred\r\n Mandatory support experience in all Windows client support, O365, Remote Access, client networking, Printing, MDM & VDI solutions, Active Directory \r\n Support experience in Linux, Jamf is desired\r\n Clear communications in English – both written and verbal, good decision making, strong analytical skills, strong organizational skills\r\n Certification in Microsoft technology and certification & working experience of ITIL processes desired \r\n

Key Responsibilities

Team Management, KPI/SLA attainment, be the SPOC for customer for SD operations, escalation management

Skill Requirements

Excellent communication skills, Good understanding of IT-SD Operations, people management skills

Other Requirements

Experience in working for an enterprise global IT-SD