Senior Technical Lead D365 FandSCM X++

Job Summary

• The role involves managing day-to-day technical support for Microsoft Dynamics AX 2012, including integration with third-party applications and providing remote user support via Service Now.

• Responsibilities include preparing technical specifications, delivering fixes, participating in release cycles, and monitoring Dynamics AX 2012 and D365 systems.

• The position requires expertise in X++ programming, AX application performance tuning, SSRS report customization, and collaboration with internal and external resources for issue resolution.

Key Responsibilities

• Should have 6 to 9 years of overall experience and** 4+ years of relevant experience in AX2012**

• Responsible for the technical support in Dynamics AX 2012 and as well as integrated third-party application interfaces.

• Should have good functional knowledge in SD and Finance

• Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.

• Will be required to prepare technical specification documents for customizations and bug fixes.

• Ensure technical support documents are complete, and fixes are delivered successfully as per the plan.

• Involvement in the Release / upgrade/ implementation cycle as needed.

• On-going monitoring and investigation of Dynamics AX 2012 and D365 systems

Skill Requirements

• Responsible for designing and building new custom functionality in Dynamics AX using X++ programming language.

• Able to perform AX application performance tuning using AX and SQL tools

• Ability to work collaboratively as part of an existing delivery team

• Conduct analysis to triage the assigned issues and escalate as required

• Provide research, advice and opinion regarding ERP issues and associated risks

• Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner

• Aim to align response times with team SLA's delivering a consistently high quality of service

Other Requirements

• Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution

• Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented

• Regularly review support log to track performance, trends, anomalies, and opportunities for improvement

• Able to customize SSRS reports in Dynamics AX

• Provide pre-go live and post go live end user support.

• Other reasonable duties as required by leaders in the business

• Upload SFTP development and problem solving (Internal and External), all Business Units

• Support and Development vendors