
SeniorAdministrator - Kubernetes, Terraform
About the role
Job Summary
The Sr Administrator plays a crucial role in advancing technical support and operations within the organization. This position focuses on troubleshooting complex incidents and performing root cause analysis, ensuring high-quality service delivery and customer satisfaction. By leveraging expertise in Kubernetes, Terraform, and AWS, the Sr Administrator enhances operational efficiency and security measures.
Key Responsibilities
-
Provide Advanced Technical Support By Utilizing Kubernetes And Terraform To Troubleshoot Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Resolve Technical And Security Issues.
-
Adhere To Quality Standards And Regulatory Requirements While Managing Incidents And Ensuring Compliance With Company Policies In Support Operations.
-
Develop And Maintain A Knowledge Base By Documenting Solutions And Processes, Facilitating Training For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
-
Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
-
Enhance Customer Experience And Satisfaction By Achieving First Call Resolution Targets, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Potential Security Threats.
Skill Requirements
-
Proficient In Kubernetes And Terraform With A Solid Understanding Of Aws Paas And Cloud Formation.
-
Strong Knowledge Of Linux Systems And Experience With Eks (Elastic Kubernetes Service).
-
Demonstrated Ability To Perform Root Cause Analysis And Implement Solutions For Complex Technical Issues.
Other Requirements
- Optional But Valuable Certifications: Aws Certified Solutions Architect, Certified Kubernetes Administrator (Cka)
About HCL Technologies
India
Headquarters