HCL Technologies
Administrator (Support & Operations)
RoleIt Helpdesk
LevelJunior
LocationGautam Buddha Nagar, India
WorkOn-site
TypeFull-time
Posted1 day ago
About the role
Job Summary
Citrix Virtual Desktop:
Key Responsibilities
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To adhere to quality standards, regulatory requirements and company policies.
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To provide support for on call escalations and doing root cause analysis of given issue.
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Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
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To independently resolve tickets within agreed SLA of ticket volume and time.
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To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
null
Other Requirements
null
Benefits and perks
•Learning Budget
Required skills
Citrix
Service Desk
Ticket Resolution
Root Cause Analysis
Customer Service
About HCL Technologies
Gautam Buddha Nagar
Headquarters