Senior Administrator - Avaya Unified Communications

Job Summary

Job Summary : Organisational Background End User Computing (EUC) designs, delivers and supports technology products at the core of the workplace environment which directly impact user experience and enable productivity and collaboration. The Microsoft Teams product team comprises a dedicated group of product owners who collaborate closely with the engineering and operations teams and are accountable for the development, release, and ongoing enhancement of the bank’s Teams platform. Job Purpose/Summary We are seeking a product specialist for our End User Computing, Collaboration and Devices division to join our high-performing team working on Microsoft Teams. The role involves detailed analysis, reporting, user communication, knowledge sharing, user training, and supporting the product team. Key Responsibilities  Data Analysis: Collect and analyse data from various sources to identify trends, patterns, and user behaviours related to Microsoft Teams usage.  Reporting: Providing monthly reporting (excel based) as part of internal governance and controls.  Requirements Gathering: Work closely with stakeholders and the product team to gather and document requirements for new features and enhancements.  Documentation: Create high quality knowledge documentation for users. Create user comms and notifications for users and other departments.  Training and Support: Provide training, documentation and support to internal teams including end-users to ensure successful adoption of new features.  Customer Interaction: Respond to customer inquiries via phone, email, and chat.  Collaboration: Work closely with other departments to ensure a cohesive customer experience. Essential Skills/Experience  Comprehensive understanding of all the O365 applications, with a particular focus on the Microsoft Teams application and product features  Proficient in Microsoft Excel.  Strong understanding in Unified Communications Systems for users.  Experience with Agile methodologies and tools (e.g., JIRA, Confluence, Service Now).  High degree of interpersonal skills and the ability to communicate effectively is essential.  Passionate about problem solving and customer service, a team player with a positive attitude who enjoys helping people and can communicate with all levels of the business.  Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.  Ability to adapt to a changing environment.  Self-motivation and ability to stay focused in the middle of distraction.  Communicates clearly and influences using coherent, fact and benefit-based proposals. Requirements  Experience: 4+ years in a product support or product management.  Communication: Excellent verbal and written communication skills.  Problem-Solving: Strong analytical and troubleshooting abilities.  Interpersonal Skills: Ability to work well under pressure and adapt to changing situations.

Key Responsibilities

Job Responsibilities : Organisational Background End User Computing (EUC) designs, delivers and supports technology products at the core of the workplace environment which directly impact user experience and enable productivity and collaboration. The Microsoft Teams product team comprises a dedicated group of product owners who collaborate closely with the engineering and operations teams and are accountable for the development, release, and ongoing enhancement of the bank’s Teams platform. Job Purpose/Summary We are seeking a product specialist for our End User Computing, Collaboration and Devices division to join our high-performing team working on Microsoft Teams. The role involves detailed analysis, reporting, user communication, knowledge sharing, user training, and supporting the product team. Key Responsibilities  Data Analysis: Collect and analyse data from various sources to identify trends, patterns, and user behaviours related to Microsoft Teams usage.  Reporting: Providing monthly reporting (excel based) as part of internal governance and controls.  Requirements Gathering: Work closely with stakeholders and the product team to gather and document requirements for new features and enhancements.  Documentation: Create high quality knowledge documentation for users. Create user comms and notifications for users and other departments.  Training and Support: Provide training, documentation and support to internal teams including end-users to ensure successful adoption of new features.  Customer Interaction: Respond to customer inquiries via phone, email, and chat.  Collaboration: Work closely with other departments to ensure a cohesive customer experience. Essential Skills/Experience  Comprehensive understanding of all the O365 applications, with a particular focus on the Microsoft Teams application and product features  Proficient in Microsoft Excel.  Strong understanding in Unified Communications Systems for users.  Experience with Agile methodologies and tools (e.g., JIRA, Confluence, Service Now).  High degree of interpersonal skills and the ability to communicate effectively is essential.  Passionate about problem solving and customer service, a team player with a positive attitude who enjoys helping people and can communicate with all levels of the business.  Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.  Ability to adapt to a changing environment.  Self-motivation and ability to stay focused in the middle of distraction.  Communicates clearly and influences using coherent, fact and benefit-based proposals. Requirements  Experience: 4+ years in a product support or product management.  Communication: Excellent verbal and written communication skills.  Problem-Solving: Strong analytical and troubleshooting abilities.  Interpersonal Skills: Ability to work well under pressure and adapt to changing situations.

Skill Requirements

Skill Requirement : Organisational Background End User Computing (EUC) designs, delivers and supports technology products at the core of the workplace environment which directly impact user experience and enable productivity and collaboration. The Microsoft Teams product team comprises a dedicated group of product owners who collaborate closely with the engineering and operations teams and are accountable for the development, release, and ongoing enhancement of the bank’s Teams platform. Job Purpose/Summary We are seeking a product specialist for our End User Computing, Collaboration and Devices division to join our high-performing team working on Microsoft Teams. The role involves detailed analysis, reporting, user communication, knowledge sharing, user training, and supporting the product team. Key Responsibilities  Data Analysis: Collect and analyse data from various sources to identify trends, patterns, and user behaviours related to Microsoft Teams usage.  Reporting: Providing monthly reporting (excel based) as part of internal governance and controls.  Requirements Gathering: Work closely with stakeholders and the product team to gather and document requirements for new features and enhancements.  Documentation: Create high quality knowledge documentation for users. Create user comms and notifications for users and other departments.  Training and Support: Provide training, documentation and support to internal teams including end-users to ensure successful adoption of new features.  Customer Interaction: Respond to customer inquiries via phone, email, and chat.  Collaboration: Work closely with other departments to ensure a cohesive customer experience. Essential Skills/Experience  Comprehensive understanding of all the O365 applications, with a particular focus on the Microsoft Teams application and product features  Proficient in Microsoft Excel.  Strong understanding in Unified Communications Systems for users.  Experience with Agile methodologies and tools (e.g., JIRA, Confluence, Service Now).  High degree of interpersonal skills and the ability to communicate effectively is essential.  Passionate about problem solving and customer service, a team player with a positive attitude who enjoys helping people and can communicate with all levels of the business.  Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.  Ability to adapt to a changing environment.  Self-motivation and ability to stay focused in the middle of distraction.  Communicates clearly and influences using coherent, fact and benefit-based proposals. Requirements  Experience: 4+ years in a product support or product management.  Communication: Excellent verbal and written communication skills.  Problem-Solving: Strong analytical and troubleshooting abilities.  Interpersonal Skills: Ability to work well under pressure and adapt to changing situations.

Other Requirements

Other Requirement : avaya to Team knowledge