Administrator (Support & Operations)

Job Summary

• Develop and maintain a comprehensive product catalog, ensuring accurate classification and standardization of all entries.
• Regularly update catalog information, including new products, discontinued items, and specification changes.
• Collaborate with product managers and stakeholders to gather, verify, and input detailed product descriptions, technical specifications, and pricing.
• Ensure product categorizations align with business needs and industry standards.
• Maintain data integrity within the catalog management system, ensuring consistency across platforms.
• Conduct regular data audits, cleansing, and deduplication to improve accuracy and reliability.
• Implement data governance best practices to standardize entries and prevent inconsistencies.
• Monitor data quality metrics and resolve discrepancies in coordination with relevant teams.
• Develop and manage product-related content, including descriptions, images, technical details, and marketing materials.
• Ensure that catalog content adheres to brand guidelines and enhances product discoverability.
• Optimize product information for search engines and internal search functionalities.
• Administer catalog management platforms, overseeing user access, permissions, and configurations.
• Identify and troubleshoot system-related catalog issues, working with IT teams to resolve them.
• Provide training and technical support to internal users for catalog-related systems.
• Work closely with cross-functional teams, including sales, marketing, product management, and customer support, to ensure the catalogue meets business needs.
• Collect and analyze feedback from internal and external stakeholders to improve catalog accuracy and usability.
• Assist in training cross-functional teams on catalog management tools and best practices.
• Generate regular reports on catalogue performance, including product availability, sales trends, and data accuracy.
• Analyze catalogue data to identify opportunities for improvement and optimization.
• Present insights and recommendations to senior management to optimize catalog management processes.
• Ensure the catalog adheres to industry regulations and internal compliance policies.
• Implement catalog management best practices to maintain efficiency and scalability.
• Stay updated on emerging catalog management technologies, trends, and process improvements.
• Lead and contribute to catalog-related projects, such as system migrations, process automation, and integrations.
• Develop project plans, timelines, and budgets, and ensure projects are delivered on time and within scope.
• Coordinate with external vendors and service providers as needed.

Key Responsibilities

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Skill Requirements

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Other Requirements

• Excellent communication skills in English (verbal and written).
• Strong attention to detail and ability to maintain data accuracy.
• Ability to troubleshoot technical catalog issues and coordinate with IT teams.
• Proficiency in Microsoft Excel, database management, and cataloging tools.
• Knowledge of product categorization management.
• Excellent problem-solving and analytical skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Adaptability to evolving business requirements and technological advancements.