Technical Manager

Job Summary

We are seeking an experienced Scrum Master with strong D365 platform understanding to support the IKEA ROSS DROP team. The role focuses on driving Agile delivery, ensuring cross-functional collaboration, and enabling teams to deliver high-quality solutions aligned with business priorities.

Key Responsibilities

Facilitate Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) ensuring adherence to Scrum practices

Act as a servant leader, removing impediments and enabling team productivity

Drive stakeholder coordination across business, IT, and vendor teams

Ensure effective backlog management in collaboration with Product Owners

Track and report delivery progress, risks, dependencies, and KPIs

Promote Agile mindset and continuous improvement culture within the team

Support release planning and coordination aligned with D365 platform update

Skill Requirements

Strong experience as a Scrum Master in Agile environments

Good understanding of Microsoft Dynamics 365 (F&O/Commerce/Platform)

Proven ability to manage multiple stakeholders and drive accountability

Experience in large-scale enterprise programs / AMS / rollout projects

Familiarity with tools like Azure DevOps (ADO), Jira, Confluence

Strong communication, facilitation, and problem-solving skills

Other Requirements

Preferred Qualifications:

Scrum certifications (CSM, PSM, SAFe Scrum Master)

Prior experience in retail domain/global rollouts is plus

Exposure to DevOps, release management, and environment coordination

Key Competencies

Stakeholder Management & Coordination:

Agile Delivery Excellence:

Proactive Issue Resolution:

Strong Follow-up & Execution Focus:

Collaboration & Team Enablement: