Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

Job Title: Deskside / Build Engineer – M365 Migration (Offshore – Chennai)Provide** L2 deskside and remote support** for Microsoft Teams tenant-to-tenant migration project Perform** device build, rebuild, and configuration** aligned to target tenant standards Execute** Azure AD Join / Re-join** and Intune enrollment for end-user devices Conduct** pre-migration readiness checks**(device compliance, Office apps, security posture)Support** user profile migration** including Outlook, One Drive, and Teams setup Ensure successful** Teams access post-migration**(channels, chats, files, meetings)Troubleshoot Teams client, One Drive sync, Office activation, and login issues

Assist in cutover activities** during migration waves with minimum user disruption Provide** hypercare support** for post-migration issue resolution Coordinate with** SMEs, infra teams, and service desk** for escalations Maintain** device and user migration tracking reports

Support application validation and reconfiguration** post migration Ensure compliance with** endpoint security and corporate policies

Document known issues, resolutions, and support procedures

Provide end-user guidance and quick fixes** during migration Monitor and resolve** sync, authentication, and connectivity issues

Support bulk device readiness activities** as per migration schedule Participate in** daily migration calls and status reporting

Key Responsibilities

Job Title: Deskside / Build Engineer – M365 Migration (Offshore – Chennai)Provide** L2 deskside and remote support** for Microsoft Teams tenant-to-tenant migration project Perform** device build, rebuild, and configuration** aligned to target tenant standards Execute** Azure AD Join / Re-join** and Intune enrollment for end-user devices Conduct** pre-migration readiness checks**(device compliance, Office apps, security posture)Support** user profile migration** including Outlook, One Drive, and Teams setup Ensure successful** Teams access post-migration**(channels, chats, files, meetings)Troubleshoot Teams client, One Drive sync, Office activation, and login issues

Assist in cutover activities** during migration waves with minimum user disruption Provide** hypercare support** for post-migration issue resolution Coordinate with** SMEs, infra teams, and service desk** for escalations Maintain** device and user migration tracking reports

Support application validation and reconfiguration** post migration Ensure compliance with** endpoint security and corporate policies

Document known issues, resolutions, and support procedures

Provide end-user guidance and quick fixes** during migration Monitor and resolve** sync, authentication, and connectivity issues

Support bulk device readiness activities** as per migration schedule Participate in** daily migration calls and status reporting

Skill Requirements

1. Advanced Proficiency In Asset Management Services And Best Practices.
2. Strong Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues.
3. Excellent Communication Skills For Effective Interaction With Customers And Team Members.
4. Familiarity With Regulatory Requirements And Quality Standards In It Operations.
5. Ability To Coach And Mentor Team Members Effectively.
   Job Title: Deskside / Build Engineer – M365 Migration (Offshore – Chennai)Provide** L2 deskside and remote support** for Microsoft Teams tenant-to-tenant migration project Perform** device build, rebuild, and configuration** aligned to target tenant standards Execute** Azure AD Join / Re-join** and Intune enrollment for end-user devices Conduct** pre-migration readiness checks**(device compliance, Office apps, security posture)Support** user profile migration** including Outlook, One Drive, and Teams setup Ensure successful** Teams access post-migration**(channels, chats, files, meetings)Troubleshoot Teams client, One Drive sync, Office activation, and login issues

Assist in cutover activities** during migration waves with minimum user disruption Provide** hypercare support** for post-migration issue resolution Coordinate with** SMEs, infra teams, and service desk** for escalations Maintain** device and user migration tracking reports

Support application validation and reconfiguration** post migration Ensure compliance with** endpoint security and corporate policies

Document known issues, resolutions, and support procedures

Provide end-user guidance and quick fixes** during migration Monitor and resolve** sync, authentication, and connectivity issues

Support bulk device readiness activities** as per migration schedule Participate in** daily migration calls and status reporting

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.

2. Optional But Valuable: Certification In Asset Management Or Related Fields