Sr Project Manager

Job Summary

Asset & Event Management Specialist We are looking for a skilled Service Now specialist to support our CFS team with ownership of Service Now CMDB and Event Management. The role will also work closely with our observability setup, including onboarding applications to Grafana and supporting integration between applications and monitoring platforms. Knowledge of Jira and Confluence is required to support collaboration, documentation, and operational workflows.

Key Responsibilities

• Own and maintain the Service Now CMDB, including CI data quality, relationships, governance, and ongoing improvements.
• Manage Service Now Event Management, including event ingestion, correlation, alerting, and integration with monitoring tools.
• Support onboarding of applications into Grafana and help define the best way to connect application metrics, logs, and alerts.
• Work with application and infrastructure teams to ensure monitoring coverage, reliable CI data, and actionable alerts.
• Improve observability processes and reduce noise by tuning alert rules and event thresholds.
• Collaborate with stakeholders to document processes, changes, and operational standards in Confluence.
• Track work, issues, and improvements in Jira.
• Partner with Service Now, operations, and application teams to support incident prevention and faster root-cause analysis.

Skill Requirements

• Strong hands-on experience with Service Now CMDB.
• Strong hands-on experience with Service Now Event Management / ITOM.
• Experience with CI governance, service mapping, discovery, and data quality management.
• Good understanding of monitoring and observability concepts.
• Experience with Grafana or similar observability platforms.
• Working knowledge of how to connect applications to Grafana, for example through metrics exporters, application instrumentation, log sources, or data source integrations.
• Experience with Jira and Confluence.
• Strong communication and stakeholder coordination skills.

Other Requirements

• Preferred Skills • Experience with Service Now integrations and automation.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of Prometheus, Loki, Tempo, Open Telemetry, or similar tooling.
• Experience with ITIL processes, incident management, and operational support.
• Scripting or technical integration experience is a plus.