Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

Job Summary : We are looking for a skilled Onsite Desktop Support Engineer to provide hands-on technical support for end-user devices, desktops, laptops, and enterprise printing infrastructure. The candidate will be responsible for ensuring seamless IT operations, minimizing downtime, and delivering high-quality user support within SLA timelines.** Job Description :** End-User & Desktop Support\\r\\n\\r\\n Provide onsite technical support for desktops, laptops, and peripheral devices.\\r\\n Diagnose and resolve hardware, software, and OS-related issues (Windows environment primarily).\\r\\n Install, configure, and maintain operating systems, applications, and security patches.\\r\\n Handle user account issues, including password resets, access permissions, and basic AD tasks.\\r\\n Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN).\\r\\n\\r\\n Printer & Peripheral Support\\r\\n\\r\\n Install, configure, and troubleshoot network and local printers (Laser, Inkjet, MFPs).\\r\\n Diagnose printer issues such as spooler errors, driver conflicts, connectivity issues, and print quality problems.\\r\\n Coordinate with vendors for advanced hardware repairs and AMC support.\\r\\n Manage printer queues, mapping, and shared printer access across users.\\r\\n Maintain printer inventory and consumables (toner, cartridges, etc.).\\r\\n\\r\\n Incident & Service Management\\r\\n\\r\\n Log, track, and resolve incidents/service requests using ITSM tools (Service Now or similar).\\r\\n Ensure timely resolution within defined SLA/KPI timelines.\\r\\n Provide regular updates to users and stakeholders on ticket status.\\r\\n Escalate unresolved issues to L2/L3 teams when required.\\r\\n\\r\\n Asset & Compliance Management\\r\\n\\r\\n Maintain IT asset inventory including desktops, laptops, and printers.\\r\\n Ensure compliance with organizational security policies and standards.\\r\\n Support audits by maintaining proper documentation and asset records.\\r\\n\\r\\n User Support & Experience\\r\\n\\r\\n Provide excellent customer service and ensure high user satisfaction.\\r\\n Assist users with IT-related queries, software usage, and troubleshooting.\\r\\n Support onboarding/offboarding activities (device setup, access provisioning).\\r\\n\\r\\n\\r\\n Skills & Technical Requirements\\r\\n\\r\\n Strong knowledge of Windows OS (Win 10/11) and desktop troubleshooting.\\r\\n Hands-on experience with printer installation, configuration, and troubleshooting.\\r\\n Basic understanding of networking concepts (IP, DNS, DHCP).\\r\\n Familiarity with Active Directory, Office 365, and endpoint management tools.\\r\\n Experience working with ITSM tools (Service Now preferred).\\r\\n Knowledge of remote support tools.

Key Responsibilities

Job Responsibilities : End-User & Desktop Support Provide onsite technical support for desktops, laptops, and peripheral devices. Diagnose and resolve hardware, software, and OS-related issues (Windows environment primarily). Install, configure, and maintain operating systems, applications, and security patches. Handle user account issues, including password resets, access permissions, and basic AD tasks. Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN). Printer & Peripheral Support Install, configure, and troubleshoot network and local printers (Laser, Inkjet, MFPs). Diagnose printer issues such as spooler errors, driver conflicts, connectivity issues, and print quality problems. Coordinate with vendors for advanced hardware repairs and AMC support. Manage printer queues, mapping, and shared printer access across users. Maintain printer inventory and consumables (toner, cartridges, etc.). Incident & Service Management Log, track, and resolve incidents/service requests using ITSM tools (Service Now or similar). Ensure timely resolution within defined SLA/KPI timelines. Provide regular updates to users and stakeholders on ticket status. Escalate unresolved issues to L2/L3 teams when required. Asset & Compliance Management Maintain IT asset inventory including desktops, laptops, and printers. Ensure compliance with organizational security policies and standards. Support audits by maintaining proper documentation and asset records. User Support & Experience Provide excellent customer service and ensure high user satisfaction. Assist users with IT-related queries, software usage, and troubleshooting. Support onboarding/offboarding activities (device setup, access provisioning). Skills & Technical Requirements Strong knowledge of Windows OS (Win 10/11) and desktop troubleshooting. Hands-on experience with printer installation, configuration, and troubleshooting. Basic understanding of networking concepts (IP, DNS, DHCP). Familiarity with Active Directory, Office 365, and endpoint management tools. Experience working with ITSM tools (Service Now preferred). Knowledge of remote support tools.

Skill Requirements

Skill Requirement : Soft Skills Strong communication and interpersonal skills. Ability to work independently in onsite environments. Good problem-solving and analytical skills. Customer-focused approach with a sense of urgency. Work Conditions Onsite role (client location support mandatory) 24/7 support environment

Other Requirements

Other Requirement : Experience & Qualification 2–5 years of experience in desktop and printer support roles Diploma/Degree in IT, Computer Science, or related field Relevant certifications (optional): Microsoft, CompTIA A+, ITIL Key Expectations (Operational Focus) Meet SLA targets for incident resolution Ensure minimum downtime and quick issue resolution Maintain high user satisfaction scores Proactive identification and resolution of recurring issues