Track Lead (Support & Operations)

Job Summary

Cybersecurity fundamentals & risk awareness → NIST CSF (Identify/Protect), CIS Controls v8 (IG1/IG2), ISO/IEC 27001 conceptsKPI/KRI, security metrics tracking (KPP/ACSAT/compliance) → *NIST CSF “Measurement”, COBIT Performance Management, ISO 27004 (security measurement)*Program/project execution (plan, track, deliver) → PMI/PMBOK, PRINCE2, Agile (Scrum/Kanban) delivery coordinationCross‑functional coordination (security, IT, business stakeholders) → RACI / Operating Model practices, COBIT Governance & Management ObjectivesDeck/dashboard walkthroughs + executive‑ready reporting → Executive communication, BI reporting discipline (storytelling with data), PMO reporting standardsCompliance vs non‑compliance & remediation governance → ISO/IEC 27001 (controls & corrective actions), GRC fundamentals, Audit remediation lifecycleStakeholder communication + structured follow‑ups/escalations → Security & Service management operations

Data validation, trend analysis, ownership clarity → Data quality basics, KPI hygiene, COBIT “Monitoring & Evaluation” principlesProcess orientation (document as‑is, identify gaps, improve flow) - Fundamentals of Project management

Ownership/accountability under leadership reviews & governance cadence → PMO governance, risk & issue management (RAID), compliance governance routines

Key Responsibilities

1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.

2. Understand client requirements and accountable in ensuring support team is meeting client expectations.

3. To lead and mentor the project team and ensure transparent communication of project goals.

4. Brining new ideas and innovation for process development and overall organizational progress.

5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

null

Other Requirements

null