Senior Specialist - LTC

Job Summary

This role is accountable for ensuring the accuracy and efficiency of order-to-cash workflows by managing order processing, invoicing, payments, and account reconciliations. The individual supports non-voice delivery operations, addresses process discrepancies, and contributes to improving operational standards and customer satisfaction within the team.

Key Responsibilities

1. Manage order processing activities using ERP or order management platforms, ensuring accurate order entry and adherence to organizational policies.

2. Coordinate with internal team members in sales, finance, and customer service to resolve issues related to order management, billing, and payment processing.

3. Validate and post invoices in financial systems, ensuring accuracy in billing and payment applications.

4. Monitor customer accounts using reconciliation tools, verifying order and pricing data, and identifying discrepancies for resolution.

5. Prepare and analyze order status, receivables, and cash flow reports using reporting tools to support operational transparency.

6. Identify process inefficiencies or inaccuracies, communicate findings to team leadership, and participate in problem-solving within the team.

7. Implement company safeguards and follow compliance protocols to protect confidential client information.

8. Support daily floor operations in non-voice functions, assisting with troubleshooting and workflow optimization as directed.

Skill Requirements

1. Good Understanding Of End ToEnd Order ToCash (Otc) Processes And Related Erp/Financial Systems.

2. Experience With Order Management, Invoicing, Cash Application, And Account Reconciliation Processes.

3. Strong Analytical And Reporting Skills Using Ms Excel Or Similar Tools.

4. Good Communication Skills For Effective Coordination Within The Team And With Relevant Stakeholders.

5. Solution Mindset With The Ability To Identify, Communicate, And Participate In Resolving Process Issues.

6. Familiarity With Company Policies And Data Protection Protocols.

Other Requirements

1. Optional but valuable: SAP Order Management Certification, Oracle Order Management Cloud Certification, or equivalent process automation certifications.