Lead Administrator (Support &Operations)

Job Summary

The EUITES Hardware Asset Management & Procurement role is responsible for managing the complete lifecycle of end-user IT equipment, including procurement, inventory control, asset tracking, and disposal, while ensuring operational efficiency, compliance, and global coordination with internal teams and external vendors.

Key Responsibilities

Manage end-user IT equipment lifecycle, including procurement, deployment, inventory, and disposal

Maintain accurate asset, stock, and inventory records across tools and repositories

Coordinate globally with vendors for procurement activities, including order placement, goods receipt, and invoice processing

Manage IT equipment catalogues, including master data, pricing, configurations, and workflows

Oversee and support e‑waste disposal processes in line with regulatory and organizational standards

Create, maintain, and track procurement documentation and related records

Work extensively in Service Now modules including Incident, Request, Asset, Stock, and Knowledge

Collaborate with multiple internal teams and global customers to support EUITES operations

Provide necessary reporting, analytics, and operational metrics

Participate in operational and governance meetings as required

Support shift-based operations covering multiple time zones

Skill Requirements

Minimum two years of experience in IT Hardware Asset Management and procurement

Strong analytical and problem-solving skills

Proficiency in Microsoft Office tools, with advanced knowledge of Excel

Hands-on experience with ITSM tools such as Service Now and procurement platforms like Ariba

Strong written and verbal communication skills

Ability to work independently in a global operational environment

Self-driven, proactive, and delivery-focused mindset

Other Requirements

Strong understanding of end-user IT equipment and enterprise asset management processes

Experience working in global or multi-country support environments

High level of integrity, confidentiality, and professionalism

Flexibility to take on additional responsibilities based on business needs

Additional Request (Optional):

Preferred candidates with experience in large enterprise or managed service environments

Exposure to manufacturing, automotive, or industrial IT support ecosystems is an advantage