Analyst (Non-Voice)
About the role
Job Summary
To improve the efficiency of the business through identification of the existing issues, optimizing activities, creation and implementation of solutions/improvements/enhancements and generating detailed reports/analyses to improve processes and functionalities within the assigned project
Key Responsibilities
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To Effectively Identify Root Causes Of Ongoing Issues, Existing Processes And Procedures; And, Determine Quick Resolutions, Improvements And Enhancements For The Same In Assigned Tasks/Projects
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To Efficiently Implement The Best Resolutions And Enhancements To Improve Existing Processes And Procedures Within Projects/Organization
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To Create Precise And Detailed Analyses & Reports For Monitoring The Health Of The Business
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To Create Business Requirements For Enhancing Functionality Of Process Workflows To Improve Customer Experience And Satisfaction
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To Manage Client And Internal Business Relationships Within Various Assigned Projects To Ensure Smooth Progress And Improvements And Enhanced Functionality.
Skill Requirements
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Other Requirements
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Required skills
Back Office Operations
Data Entry
Written Communication
Analysis
About HCL Technologies
Rabat
Headquarters