Sr Administrator (Support & Operations)

Job Summary

Onsite Site Support Services:

Key Responsibilities

Serve as the point of contact for end-users seeking local technical assistance\r\n• Diagnose and troubleshoot hardware, software, and network issues\r\n• Install, configure, and maintain computer systems\r\n• Escalate complex issues to appropriate IT teams and track resolution progress\r\n• Document technical problems and solutions in support ticketing systems\r\n• Maintain security protocols and ensure compliance with IT policies\r\n• Provide onboarding IT support to new hires, including setup of workstations and accounts

Skill Requirements

BSC, BTECH (Information Technology), or an equivalent combination of education and/or experience\r\n Min. 3 years of technical experience in IT technical support and/or IT Service Delivery.\r\n Site specific language (site dependent) and English is required

Other Requirements

Technical Certification (Microsoft / HP / Dell / CISCO)\r\nITIL Certification\r\n CompTIA A+\r\n Microsoft Certified Professional (MCP) or better