Senior Support Lead

Job Summary

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

Key Responsibilities

• Advanced knowledge of Windows Server (2019 – 2025) Advanced knowledge of Microsoft Application Servers and technologies Microsoft modern management experience.

• A solid understanding of core networking, operating systems and troubleshooting concepts. Advanced knowledge of Group Policy design and configuration.

• Advanced knowledge of Microsoft 365/Office 365/ Azure/ Intune expertise (MS Cloud) with all services required.

• Advanced knowledge of scripting languages like PowerShell, Bash, or Python for automation tasks.

• Experience in global deployments and rollouts of new technologies is a plus.

• A good understanding of core networking, operating systems and troubleshooting concepts. Advanced knowledge of Active Directory/LDAP user and group administration.

• Experience with virtualization technologies like VMware or Hyper-V.

• Knowledge and some experience in AI areas like machine learning, AI engineering, Data engineering/scientist is in plus.

• Microsoft Certifications (MCSE) or equivalent certification in relevant programs desired.

• Lead the delivery of IT projects within the organization. Help develop and implement project plans, risk assessments and contingency plans.

• Develop sophisticated system standards and recommend improvements to enhance performance. Define and document best practices and support procedures. Assist with hardware,

• software, and vendor evaluation.

• Perform research, troubleshoot, and provide resolution to complex issues for new system technologies, on prem and cloud-based, in physical and virtual deployments. Carry out special tasks at Management's direction.

• Interact with staff and other peer groups at the technical level, as required. Other duties as assigned. Coaching/ Mentoring other team members.

Skill Requirements

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Other Requirements

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