SeniorAdministrator - CitrixVirtualDesktopsEssentials

Job Summary

• Proficient in managing Citrix Xen App and Xen Desktop 6.x & 7.x solutions.

• Good Understanding of Citrix Provisioning Services PVS.

• How to install and upgrade PVS Servers, what is PVS boot process, and what services are required for PVS boot.

• Citrix Provisioning: How to update a v Disk – Versioning Method.

• Good working knowledge of Active Directory, DNS, DHCP and WINS

• Must have an extensive working experience with Citrix Provisioning Services 6.x & 7.x (PVS or MCS) in a VDI environment.

• Working experience with VDI solutions in multi-domain Active directory forest environment.

• Configuring and Managing Citrix Storefronts.

• Assigning & allocation of VDI to end users as per requirement

• Should be well verse with troubleshooting

• Working with Hyper V - Windows Patch Management in VDI environment.

• Managing Net Scaler products(Basic knowledge of Citrix Netscaler)

• Citrix Product upgradation and Migration tasks including hotfix management.

• MS Patches deployment using WSUS or Big Fix or SCCM.

• Problem and Change Management (Service Now) and SLAs

• Must have experience in creating and maintaining SOPs to run offshore operations.

• Person should be working as an Individual Contributor helping the team to setup Citrix Environment with Best Practices.

Key Responsibilities

• Experience in handling Escalated issues including coordination with multiple teams and vendor.

• (1.) To adhere to quality standards, regulatory requirements and company policies

• (2.) To provide support for on call escalations and doing incident & problem management

• (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team

• (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Skill Requirements

• 8+ Years of experience in Citrix Administration with both Xen App and Xen Desktop with multiple sites and farms.

• Bachelor’s degree in Computer Science or Information Technology or a related discipline

• Open with 24/7 shift and good communication skills.

• Coming from a Strong Troubleshooting background.

Other Requirements

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