Senior Analyst - English, German, Microsoft Windows

Job Summary

Service Desk German Speaking:

Key Responsibilities

Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of Air Watch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Technical Requirements: Windows Operating systems Clients: Windows8, Windows7, Windows 10, Windows 11 Remote desktop connectivity applications (Team Viewer, Live Meeting, Windows Remote Assistance MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook Internet browsers (e.g. Edge, Explorer, Chrome, Firefox) Anti-virus and firewall software PC Hardware knowledge o Desktop o Laptop o Peripheral devices (printers, scanners) Mobile devices and OS (iOS/Android/Windows) Eligibility Criteria: Fluent in Respective language (B2 level and above)

Skill Requirements

German Speaking

Other Requirements

NA