Senior Technical Manager

Job Summary

Workday Techno Functional Consultant Duties & Responsibilities

• Minimum 7-10 years of hands-on experience in Workday

• Preferred: Workday Functional Certifications; Workday Pro certification in one or multiple HCM modules

• Provides Workday subject matter functional expertise for day-to-day support and development including business process configuration, data upload (EIB), testing and other troubleshooting support – specifically for Core HR, Compensation core and advanced Compensation, Talent Management, Time & Absence

• Experience in leading the requirements and discovery session with POCs and present them to HR and technical leaders

• Develops and drives innovative and proactive change efforts for HR process improvements, including enhancements to end user experience

• Participates in deployment of new businesses: map current processes and data, identify gaps with Workday processes, recommend changes, define requirements, configure, test and validate changes

• Assists with bi-annual releases, including analysis of impacts of new functionality, testing of integrations and cross functional up and downstream analysis

• Configure Workday security, including user roles and permissions, data access policies, and integration user accounts

• Provide fixes for Incidents, Service requests and minor enhancements.

• Experience in troubleshooting integration issues, and work with stakeholders for building and troubleshooting integrations, Reports and calculated fields

• Experience in a support environment, using ticketing system to prioritize, manage, communicate, and resolve issues.

• Experience in understanding and gathering the business requirements, translating them into Functional specifications

• Keep abreast of new Workday features and functionality, and make recommendations on how to leverage them to improve efficiency and effectiveness

• Collaborate with IT and HR teams to resolve cross-functional issues related to Workday

Key Responsibilities

1. To manage the customer delivery / expectations and the technical team

2. To architect| design and develop solution for product / project and sustenance delivery

3. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.

4. To train and develop team so as to ensure that there is adequate supply of trained manpower in the said technology and delivery risks are mitigated.

5. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements.

Skill Requirements

Leadership & Communication:

• Ability to work well with different staff levels within and out of core competency

• Communicates in a professional manner when interacting across staff levels and internal/external customers.

• Understands the importance of communicating risk assessment

• Strong verbal and written communication skills

• Strong analytical mind; demonstrated critical thinking and analytic skills with strong problem solving and troubleshooting skills

• Ability to accurately collect information in order to understand and assess the clients’ needs and situation

• Excellent collaborator and a team player

• Ability to prioritize workload and provide timely follow-up and resolution

• Ability to manage confidential and sensitive employee information

• Understanding of HR operations and experience in employee data management

• Ability to understand business priorities and align technology opportunities

• Focus on quality and customer service

Other Requirements

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