SME - Nutanix AHV, VMware vCenter

Job Summary

The Subject Matter Expert (Support & Operations) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and SLAs. This position focuses on enhancing customer satisfaction through effective communication, mentoring, and strategic analysis to drive continuous improvement in support operations.

Key Responsibilities

Support HP Non Stop Tandem environment covering DBA and Infra operations, ensuring system stability, database performance, replication support, and production issue resolution in a high-availability setup.

Skill Requirements

Provide production support and handle incident troubleshooting Manage** database operations**(SQL/MP, Enscribe – backup, recovery, space)Support** replication (RDF)**and system monitoring Perform performance monitoring and tuning

Support Pathway environments and system configurations

Work on TACL scripting and operational activities

Ensure high availability and system uptime

Other Requirements

Strong experience in **HP Non Stop / Tandem (NSK)**Mandatory: SQL/MP + Enscribe

Mandatory: TACL scripting

Exposure to Pathway / TMF / RDF (any 1–2)Experience in production / infra support roles