Senior Analyst - English, Arabic, Microsoft Windows

Job Summary

Authenticate users and log requests; classify and prioritize tickets; resolve L1 issues; escalate when required; communicate status through closure; follow security‑sensitive procedures where applicable.

Key Responsibilities

Acts as the primary point of contact for end users for incidents and service requests.

Skill Requirements

Customer support skills; basic technical troubleshooting; ITSM proficiency; communication skills; experience supporting clinical or healthcare users preferred.

Other Requirements

Delivers front‑line support through structured ITSM workflows, ensuring users receive timely assistance and issues are routed correctly for resolution.