Senior Technical Lead

Job Summary

We are looking for a highly experienced Senior Salesforce Engineer with strong expertise in** Salesforce Financial Services Cloud (FSC)to design and deliver scalable CRM solutions for the Insurance and Financial Services domain**. The ideal candidate will bring deep domain knowledge, hands-on development expertise, and strong experience in Agentforce for Financial Services to enhance agent productivity and customer journeys

Key Responsibilities

--- Experience

• 7+ years of experience in Salesforce development and implementation

• Minimum 3–5 years of experience in Financial Services Cloud (FSC)

--- Key Responsibilities1. Solution Design & Development

• Design and implement scalable Salesforce solutions aligned to business requirements

• Develop and customize applications using:

• Apex

• Lightning Web Components (LWC)

• Salesforce configuration & declarative tools

• Ensure high performance, maintainability, and scalability of solutions

--- 2. FSC & Agentforce Implementation

• Implement and configure Salesforce Financial Services Cloud (FSC) features

• Enhance Agentforce capabilities for Financial Services, focusing on:

• Agent productivity

• Customer relationship management

• Sales and service workflows

• Design solutions supporting:

• Client onboarding

• Policy servicing

• Financial advisory journeys

--- 3. Integration & Architecture

• Design and implement integrations with external systems (via REST/SOAP APIs, middleware like Mule Soft)

• Work on multi-system ecosystems (CRM, backend systems, third-party platforms)

• Ensure data consistency, security, and performance across integrations

--- 4. Business & Stakeholder Collaboration

• Work closely with:

• Business stakeholders

• Product owners

• Architects

• Translate functional requirements into technical solutions

• Provide technical guidance in FSC and Agentforce implementations

--- 5. Quality & Delivery

• Participate in Agile/Scrum delivery model

• Ensure adherence to coding standards, best practices, and CI/CD pipelines

• Troubleshoot production issues and provide performance optimizations

Skill Requirements

Required Skills (Mandatory)

• Strong hands-on expertise in:

• Salesforce Financial Services Cloud (FSC)

• Agentforce for Financial Services

• Development skills:

• Apex, Lightning Web Components (LWC), SOQL

• Strong understanding of:

• Salesforce data model and security model

• Integration patterns (REST, SOAP, Events, CDC)

Experience in:

• Salesforce configuration (Flows, Process Builder, Validation rules)

• CI/CD and version control

--- Certifications (Mandatory)

• Salesforce Certified FSC Consultant

• Salesforce Certified Administrator

--- Preferred Skills (Good to Have)

• Experience with:

• Mule Soft or other integration platforms

• DevOps tools and CI/CD pipelines

• Domain knowledge in:

• Insurance

• Banking / Wealth Management

• Exposure to:

• Data modeling and customer 360 implementations

--- Qualifications

• Bachelor’s degree in Computer Science / IT / Engineering or equivalent

--- Key Competencies

• Strong analytical and problem-solving skills

• Excellent stakeholder communication

• Ability to work independently and lead modules

• Strong domain orientation towards financial services

Other Requirements

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