SME - Program & Project Management

Job Summary

Business Technical Consultant, that is located in CH, that will assist in analysis development and testing of SDI PFM Projects.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Ticket Data And Implementing Corrective Actions According To Agreed Slas.

2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.

3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.

4. Engage In Customer Meetings To Gather Feedback And Understand Challenges, Ensuring A Focus On Enhancing Customer Satisfaction Through Proactive Communication And Support.

5. Conduct Root Cause Analyses And Trend Analyses, Validating Findings And Reports To Provide Actionable Insights For Key Business Stakeholders To Improve Operational Performance.

Skill Requirements

Participate in client and prospects workshops explaining Avaloq features and embracing clients' needs, evaluate possible scenarios and recommend best business and IT solutions. Actively manage client relationship by communicating regularly and providing business consulting services to Avaloq customers. Prepare reports and project documents concerning new client requirements, ongoing activities and project status

Other Requirements

ACP Certification Solid business analysis skills and development experience working in the Portfolio Management domain with technical exposure working on applications.