SeniorAdministrator - GCP Security, Palo Alto Firewall

Job Summary

The Sr. GCP Security Administrator plays a pivotal role in supporting and enhancing the organization's cloud security posture. This role involves advanced technical support, troubleshooting, and root cause analysis to ensure operational excellence and positive customer experiences. The position demands a deep understanding of Google Cloud Platform (GCP) security and perimeter security operations, enabling the individual to address complex incidents and improve service delivery.

Key Responsibilities

1. Provide Advanced Technical Support For Complex Incidents Related To Gcp Security And Perimeter Security Operations, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Security Issues.

2. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Managing Escalated Support Tickets, Ensuring Compliance And Thorough Documentation.

3. Engage In Knowledge Base Update And Management, Contributing To The Creation Of Documentation And Resources That Enhance Team Efficiency And Training Of New Analysts.

4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And A Robust Security Posture For The Organization.

5. Strive For Positive Customer Experience And High Csat Scores Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

1. Solid Knowledge Of Gcp Security Principles And Best Practices.

2. In-Depth Understanding Of Perimeter Security Operations And Incident Management.

3. Proficiency In Troubleshooting Complex Technical Issues Related To Cloud Security.

4. Strong Analytical Skills To Perform Root Cause Analysis And Implement Effective Solutions.

5. Excellent Communication Skills For Customer Interaction And Team Collaboration.

Other Requirements

1. Optional But Valuable: Google Professional Cloud Security Engineer Certification