Track Manager (Support & Operations)

Job Summary

Operations Management for complex /large projects with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning

2. Understand client requirements and accountable in ensuring support team is meeting client expectations

3. To lead and mentor the project team and ensure transparent communication of project goals.

4. Brining new ideas and innovation for process development and overall organizational progress.

5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

Skill requirement

Aruba Clearpass, Cisco ISE, or other NAC

Other Requirements

CPPM JD

Design, deploy, and configure Aruba Clear Pass Policy Manager (CPPM)-High Availability Guest, On Guard, On Board, and integration with RADIUS, TACACS+, Active Directory, PKI.

Implement NAC policies for wired and wireless access across multi-vendor environments.

Configure Cisco, Extreme switches and WLAN controllers/APs for integration with Clear Pass.

Design and enforce Network Access Control (NAC) policies aligned with security standards (e.g., 802.1X, MAB, EAP-TLS).

Troubleshoot complex authentication and network access issues involving wired, wireless, and VPN endpoints.

Provide Level 3/SME-level support for Clear Pass NAC, Aruba LAN, Aruba Central and Wi-Fi environments.

Develop documentation, operational runbooks, and conduct knowledge transfer sessions

Provide design documentation, HLD/LLDs, network diagrams, and policy matrix documentation.