Portfolio Delivery Director

Job Summary

Offshore Delivery Lead - Job Description

Responsibilities:

Offshore Delivery Leadership

• Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model

• Key responsibility includes end-to-end delivery of Application Management Services (AMS) for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction

• Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.

• Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability

• Influence account strategy by identifying service risks, improvement opportunities, and investment priorities that strengthen the AMS operating model

• Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams.

• Manage offshore delivery units ranging from €5M–€20M with team sizes of at least 150-200+ professionals.

• Experience in managing support/transformation programs on enterprise applications like SAP/S4HANA

• Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.

Solutioning and Technology Support

• Stay updated on digital trends such as SRE, automation, predictive analytics, AI and DevOps.

• Collaborate with various capability units within the organization for any support/technical interventions

People Management

• Identify and onboard offshore talent and support coaching and mentoring

• Support career developmen t, mentoring, and servant leadership practices.

• Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling initiatives.

Operational and Financial Management

• Track/reporting of operational parameters - Revenue, margin, utilization etc., for assigned programs/accounts

• Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.

Qualifications Required

• 18+ years of experience in IT delivery roles, with a focus on offshore program management.

• Strong communication and coordination skills for managing offshore-onsite interactions.

• Experience managing offshore delivery units of €5M–€20M with 50–200 team members.

• Practical experience in resolving offshore delivery impediments

• Experience managing support transformation programs on enterprise applications

• SAP/S4HANA

• Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics.

Key Responsibilities

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Skill Requirements

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Other Requirements

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