Senior Administrator - Cisco Unified Communications

Job Summary

Provides technical expertise to troubleshoot, analyze, and resolve complex issues within the Anywhere Now software stack, with a focus on VoIP and SIP protocols.

Analyze log files from Anywhere Now components to resolve customer issues. Troubleshoot SIP flow and trunk problems on Session Border Controllers (SBCs) using PCAP files. Replicate reported bugs in a support lab environment. Identify software bugs and report them to the development team

Key Responsibilities

*Anywhere Now contact center solution support *

*Analyze log files from Anywhere Now components to resolve customer issues. Troubleshoot SIP flow and trunk problems on Session Border Controllers (SBCs) using PCAP files. Replicate reported bugs in a support lab environment. Identify software bugs and report them to the development team *

Skill Requirements

Minimum 5 years of experience . Strong knowledge of VoIP systems, SIP protocol (over TLS/TCP/UDP). Deep understanding of Microsoft Azure, Kubernetes, and PowerShell. Background in Unified Communications (UCaaS) or Contact Centers

Other Requirements

1. Cisco Certified Network Associate (Ccna) Collaboration (Optional But Valuable)

2. Cisco Certified Network Professional (Ccnp) Collaboration (Optional But Valuable