Senior Technical Lead - Java, Microservices, React.js

Job Summary

Daily Activities of Production Support Team:

System & Application Monitoring:

• Use monitoring tools (e.g., Application Insights) to track system health and application performance.

• Review dashboards and alerts for anomalies or failures.

Incident Management:

• Respond to incidents and service requests via ticketing systems (e.g., Service Now, JIRA).

• Perform initial triage, troubleshooting, and escalation as needed.

• Communicate status updates to stakeholders and management.

Issue Resolution:

• Analyze logs, traces, and error messages to identify root causes.

• Apply fixes, workarounds, or coordinate with development teams for code-level issues.

• Validate and document resolutions.

Change & Release Support:

• Support deployment activities, including pre/post-release validation and rollback procedures.

• Participate in change management meetings and impact assessments.

Documentation & Knowledge Sharing:

• Update knowledge base articles, runbooks, and troubleshooting guides.

Maintenance Tasks:

• Perform routine health checks, backups, and batch job monitoring.

• Manage SSL certificates, user access, and scheduled tasks.

Continuous Improvement:

• Identify recurring issues and propose automation or process enhancements.

• Participate in root cause analysis (RCA) and preventive action planning.

Key Responsibilities

• Monitor, maintain, and support mission-critical applications and infrastructure.

• Respond to incidents, service requests, and alerts to ensure high availability and performance.

• Troubleshoot and resolve application, system, and integration issues within defined SLAs.

• Collaborate with development, infrastructure, and business teams for issue resolution and root cause analysis.

• Document solutions, incident reports, and standard operating procedures.

• Participate in on-call rotation and shift work as required.

Skill Requirements

Skill Category & Required Skills:

• Java Programming

• Core Java, OOP, Exception Handling

• Troubleshooting

• Debugging, Log Analysis, Root Cause

• Database

• MS SQL

• Frameworks

• Intellij

• OS & Networking

• Windows, TCP/IP, DNS

• Tools

• Maven, Jenkins, Git, Swagger

• Incident Management

• ITIL, Ticketing Systems (Service Now)

• Communication

• Customer Interaction, Documentation

• Scripting

• PowerShell

Other Requirements

1.Relevant certifications in Java, Microservices, or React are a plus.