Analyst - English, Mandarin, Microsoft Windows
About the role
Job Summary
VERSANT CERTIFIED CANDIDATES\r\n Provide remote support in English and troubleshoot technical issues \r\n Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal\r\n Level 1 Support and Updating Incident Management System\r\n Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.\r\n Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.\r\n Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.\r\n Answer questions on use or features for all standard hardware and software systems.\r\n\r\n
Key Responsibilities
VERSANT CERTIFIED CANDIDATES\r\n Provide remote support in English and troubleshoot technical issues \r\n Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal\r\n Level 1 Support and Updating Incident Management System\r\n Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.\r\n Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.\r\n Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.\r\n Answer questions on use or features for all standard hardware and software systems.\r\n\r\n
Skill Requirements
VERSANT CERTIFIED CANDIDATES\r\n Provide remote support in English and troubleshoot technical issues \r\n Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal\r\n Level 1 Support and Updating Incident Management System\r\n Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.\r\n Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.\r\n Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.\r\n Answer questions on use or features for all standard hardware and software systems.\r\n\r\n
Other Requirements
VERSANT CERTIFIED CANDIDATES\r\n Provide remote support in English and troubleshoot technical issues \r\n Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal\r\n Level 1 Support and Updating Incident Management System\r\n Manage ACD, email, portal and chat queue balancing, resource planning, survey and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.\r\n Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.\r\n Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.\r\n Answer questions on use or features for all standard hardware and software systems.\r\n\r\n
Required skills
Design
About HCL Technologies
Chennai
Headquarters