Senior Administrator - Telepresence,Microsoft Intune

Job Summary

Intune / MDM Engineer (L3) – Tenant‑to‑Tenant Migration

Act as the L3 technical lead for Microsoft Intune (MDM/MAM) within the tenant‑to‑tenant migration program.Own the end‑to‑end Intune migration strategy, design decisions, and execution approach.Perform in‑depth assessment of existing Intune architecture, policies, device posture, and dependencies.Design the target‑state Intune architecture aligned with security, compliance, and enterprise standards.Lead device migration planning for Windows, iOS, Android, and macOS, including enrollment and re‑enrollment strategy.Re‑architect and optimize compliance policies, configuration profiles, security baselines, and app protection policies.Manage Conditional Access integrations and device‑based access controls in coordination with Identity and Security teams.Lead pilot migrations and phased rollouts, ensuring minimal business disruption.Act as final escalation point for complex Intune, device compliance, and enrollment issues.Troubleshoot advanced issues related to Autopilot, app deployment, certificate profiles, and device trust.Coordinate closely with Exchange, Teams, Share Point, and Security SMEs to manage cross‑workload dependencies.Provide technical guidance and mentoring to L2 support engineers.Maintain detailed design documentation, migration runbooks, and operational standards.Engage Microsoft support and vendors for critical incidents and product limitations.Lead post‑migration stabilization, continuous improvement, and optimization initiatives.

Key Responsibilities

1. Provide Advanced Technical Support And Troubleshooting For Video/Telepresence And Mecm, Performing Root Cause Analysis To Identify And Implement Effective Solutions For Complex Incidents.

2. Develop And Manage A Knowledge Base By Documenting Solutions And Best Practices, Contributing To Training Programs For New Analysts And Sharing Insights With The Support Team.

3. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operation And Enhance Security Posture.

4. Ensure Adherence To Quality Standards And Regulatory Requirements While Implementing Company Policies In All Support Operations.

5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Case Reopens, And Proactively Addressing Security Threats.

Skill Requirements

1. Advanced Proficiency In Video/Telepresence Technologies And Mecm.

2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis And Implement Effective Solutions.

3. Familiarity With Itil Frameworks And Best Practices In Support Operations.

4. Excellent Communication Skills, Both Written And Verbal, For Effective Collaboration With Team Members And Customers.

Other Requirements

1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable).

2. Itil Foundation Certificate In It Service Management (Optional But Valuable)