Technical Manager

Job Summary

Role Summary

Translates HR processes into HRSD solutions, focusing on employee experience, case management, and lifecycle workflows.

Key Responsibilities

• Gather requirements for HR Case Management and Lifecycle Events

• Design HR workflows, approvals, and SLAs

• Collaborate with HR stakeholders

• Support UAT and process optimization

• Define HR KPIs and reporting

Skill Requirements

• HRSD experience and HR process knowledge

• Case management and lifecycle workflows understanding

• Strong stakeholder communication

Preferred Qualifications (Certifications)

• Service Now CSA

• ITIL v4 Foundation

• HR domain certifications (preferred)

Other Requirements

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