Senior Technical Lead - Rest, Jira, Windchill

Job Summary

This resource will build and manage a library of Rovo agents to automate high-volume admin tasks and enable end-user self-service. This is a specialist capability role requiring hands-on experience with Atlassian’s AI and automation tooling, including Rovo Studio, Jira Automation, and associated APIs.

Key Responsibilities

Key Responsibilities:

• Design and build Rovo agents to automate repetitive and administrative tasks in the Jira estate.

• Develop end-user self-service agents that enable users to resolve common requests without requiring a support ticket.

• Define and maintain Rovo agent governance standards, including naming, testing, approval, and retirement lifecycle.

• Identify and prioritize automation opportunities across the Jira estate in collaboration with the GTS team.

• Maintain and iterate deployed agents as platform and business requirements evolve.

• Document all agents and maintain a centralized agent registry.

Skill Requirements

Required Skills & Experience:

• Hands-on experience with Atlassian Rovo, Rovo Studio, or equivalent AI agent development tooling.

• Strong Jira automation experience, including rules, triggers, conditions, and actions.

• Familiarity with REST APIs and webhook-based integrations.

• Analytical mindset with the ability to identify automation opportunities from ticket data and workflow patterns.

• Experience in agile delivery environments.

• Jira Cloud experience is preferred; Atlassian certifications are advantageous.

Other Requirements

1.Relevant certifications in Atlassian, ROVO and Jira,would be a plus.