
SeniorAdministrator - Wireless Networking
About the role
Job Summary
The Sr Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting for LAN/WAN, Wireless WLAN (Cisco), and SDWAN solutions. This position is essential for ensuring customer satisfaction through effective incident resolution and implementing robust security measures. The role demands a proactive approach to managing complex technical issues and contributing to continuous improvement initiatives.
Key Responsibilities
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Provide Advanced Technical Support By Troubleshooting Complex Incidents Related To Sdwan And Wireless Wlan Technologies, Ensuring Timely Resolution And Adherence To Quality Standards.
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Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability.
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Engage In Knowledge Management By Updating And Maintaining The Knowledge Base, And Training New Staff To Foster A Culture Of Continuous Learning And Improvement.
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Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
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Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Actively Identifying And Addressing Potential Security Threats.
Skill Requirements
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Solid Proficiency In Sdwan And Wireless Wlan (Cisco) Technologies.
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In-Depth Understanding Of Network Troubleshooting And Incident Management.
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Experience With Root Cause Analysis And Implementation Of Corrective Actions.
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Familiarity With Knowledge Management Practices And Training Methodologies.
Other Requirements
- Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Cisco Certified Network Professional (Ccnp) In Routing And Switching Or Wireless, And Itil Foundation Certification
Required skills
Design
About HCL Technologies
Bengaluru
Headquarters