SME - IAM Operations

Job Summary

Supervisory Workbench Senior Engineer ( IAM Keycloak Authorization & Authentication)

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Related To Iam Operations, Utilizing Cyberark Pam Technologies For Effective Incident Management As Per The Established Slas.

2. Mentor Team Members And Administrators On Iam Best Practices, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Promote Knowledge Sharing Within The Team.

3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.

4. Foster Positive Customer Relationships By Engaging In Customer Meetings To Gather Feedback And Understand Operational Challenges, Ensuring High Levels Of Customer Satisfaction.

5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, To Validate Findings And Prepare Performance Reports For Presentation To Key Business Stakeholders.

Skill Requirements

1. Strong Understanding Of Iam Principles And Cyberark Pam Technologies, Specifically Vault, Pvwa, Cpm, And Psm.

2. Proficient In Incident Management Processes And Adherence To Sla Requirements.

3. Excellent Documentation Skills With The Ability To Create Sops And Maintain Knowledge Bases.

4. Strong Analytical Skills For Conducting Root Cause And Trend Analysis.

5. Effective Communication And Stakeholder Management Skills.

Other Requirements

1. Certification In Cyberark Certified Delivery Engineer (Optional But Valuable).

2. Iam-Related Certifications Such As Certified Identity And Access Manager (Ciam) (Optional But Valuable)