Sr Administrator (Support & Operations)

Job Summary

Senior Engineer / Senior Administrator – Windows & VMware Role Summary Lead administration, optimization, and troubleshooting of Windows Server environments and VMware infrastructure. Own availability, performance, patching, and lifecycle management across enterprise-scale systems. Core Responsibilities Windows Server Administration Manage and maintain Windows Server (2016/2019/2022) environments. Handle AD (Active Directory), GPO, DNS, DHCP configuration and troubleshooting. Perform patching, hardening, and compliance remediation. Manage file servers, clustering, and high availability setups. Resolve L2/L3 incidents and perform root cause analysis (RCA). Windows installation and in place upgrades Strong troubleshooting knowledge in windows booting issue VMware Administration Manage v Sphere, ESXi, v Center environments at scale. Perform VM provisioning, cloning, snapshots, resource optimization. Handle cluster management (HA, DRS, v Motion, Storage v Motion). Execute patching/upgrades using VMware Lifecycle Manager (LCM). Manage datastores, storage integration, and performance tuning. Operations & Automation Drive incident, problem, and change management (Service Now or equivalent). Automate repetitive tasks using PowerShell / scripting. Monitor infrastructure using tools like vROps, Solar Winds, Dynatrace or other monitoring tools. Support backup and DR operations (e.g., Veeam, Commvault). Hardware Knowledge: Cisco, Dell & HP products Security & Compliance Implement system hardening, vulnerability remediation, and audit support. Ensure adherence to enterprise security policies (e.g., CIS benchmarks, patch SLAs). Required Skills Strong experience in: Windows Server administration (AD, DNS, GPO) VMware v Sphere (ESXi, v Center, HA/DRS) Hands-on experience in: Patching, upgrades, lifecycle management Performance tuning & troubleshooting Scripting knowledge: PowerShell (mandatory) Good understanding of: Networking basi

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.

3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.

4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.

5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

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Other Requirements

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