Track Lead - MDM Intune,Intune

Job Summary

Job Description (Supplier) – Workplace Management Operator (L2/L3)

Windows 11
Microsoft Intune
Windows Autopilot
Citrix VDI (Golden Image + VDA Updates)
Change Management

1. Service purpose

An L2/L3 technical profile is required to operate the corporate workplace environment based exclusively on Windows 11, including physical endpoints managed with Microsoft Intune and Windows Autopilot, as well as virtual endpoints in a Citrix VDI environment.

Key Responsibilities

1. Scope

L2/L3 operations for Windows 11 endpoints (physical) managed by Intune

Operations and troubleshooting of Windows Autopilot:

Operation of the Citrix VDI environment oriented to end users

Golden Image maintenance and releases

VDA updates/patching and post-change verification

Change management (RFC/CAB), documentation, and coordination with IT teams

1. Responsibilities / Main activities

Skill Requirements

1. Responsibilities / Main activities

A) Intune (Windows 11)

Application deployment (Win32/MSI/Store), troubleshooting and remediation

Management of waves/pilots, success tracking and conflict resolution

Review of endpoint compliance and health

B) Windows Autopilot

Provisioning support: enrollment/registrations, profiles and error resolution

Process optimization (improve success rate, reduce manual intervention)

C) Citrix VDI (operations + image)

Golden Image maintenance: patches, apps, configuration, validation and release

VDA updates: planning, execution, compatibility and post-checks

1. Mandatory requirements (Must Have)

L2/L3 experience administering and troubleshooting Windows 11

Hands-on experience with Microsoft Intune: application deployment

Operational experience with Windows Autopilot (provisioning, troubleshooting)

Experience in production Citrix VDI environments:

Experience maintaining a Golden Image and controlled releases

Experience executing VDA updates/patching and subsequent validation

Ability to produce technical documentation and communicate clearly, as well as collaborate with other teams

1. Desirable requirements (Nice to Have)

PowerShell for automation, troubleshooting and evidence collection

ITIL knowledge (Incidents/Problems/Changes)

Experience with ring/wave deployments and rollback strategies

Experience in application packaging (Win32) and deployment best practices

1. Expected deliverables

Catalog of managed applications (packages, detection, dependencies, troubleshooting)

Autopilot procedures (onboarding, common errors, remediation)

Golden Image release plans (tests, acceptance criteria, rollback)

VDA update plans (compatibility, maintenance window, post-check)

1. Operating model and coordination

Interaction with Service Desk (L1), Security, Networks, Identity and the Platform/Infrastructure team

Participation in planned change windows and post-implementation support

Coordination for L3 escalations and communication of major incidents

Other Requirements

Other Requirement : Microsoft Intune, Microsoft Systems Management Server (SMS), MS Enterprise Mobility Suite (EMS), Client Life Cycle Management (CLM)

Job Responsibilities : Microsoft Intune, Microsoft Systems Management Server (SMS), MS Enterprise Mobility Suite (EMS), Client Life Cycle Management (CLM)

Job Summary : Microsoft Intune, Microsoft Systems Management Server (SMS), MS Enterprise Mobility Suite (EMS), Client Life Cycle Management (CLM)

Skill Requirement : Microsoft Intune, Microsoft Systems Management Server (SMS), MS Enterprise Mobility Suite (EMS), Client Life Cycle Management (CLM)