Engineer (Support & Operations)

Job Summary

To develop and deliver codes for the work assigned in accordance with time| quality and cost standards.

Adhere to knowledge base articles and standard operating procedures for all assigned tasks. Perform initial troubleshooting for Windows and Unix servers. Provide timely updates on ticket progress and resolution status. Address common issues related to service alerts and cluster notifications. Monitor GSD MS Teams channels and mailbox for incoming tickets and customer queries. Respond to incidents and service requests within defined SLAs. Escalate unresolved issues to next-level support teams as required. Process server and shared drive access requests promptly. Manage user and proxy account creation, modification, and deletion in Windows and Unix environments. Administer group memberships and permissions effectively. Perform SSL certificate renewals and conduct basic validation checks. Monitor server performance metrics, including CPU, memory, and disk utilization. Track filesystem usage and ensure adequate free space availability. Monitor scheduled backups and troubleshoot failures when necessary. Communicate clearly and professionally with end-users and internal teams.

Skill Requirement :

Key Responsibilities

1. To develop the codes for the project as per work assignation.

2. To maintain the existing project and resolving the issues occurring in the existing project.

3. To work upon the new requests raised by the client and develop those features.

4. Documentation work.

Skill Requirements

Monitor Server related incident and perform initial triage and escalate as and when needed.Windows server administration

Other Requirements

Good communication and basic understanding of the server operations.\\r\\n \\r\\n