Senior Administrator - English, Arabic, Microsoft Windows

Job Summary

Manage queues and workloads; handle escalations; ensure SLA adherence; enforce ticket quality; conduct shift handovers; communicate risks and issues.

Key Responsibilities

Ensures smooth shift‑level operations and consistent execution of service desk processes under varying demand conditions.

Skill Requirements

Service desk operations experience; prioritization skills; leadership and communication capability; experience in healthcare support environments preferred.

Other Requirements

Provides real‑time operational leadership during assigned shifts.