Process Associate

Job Summary

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Key Responsibilities

Resolves general billing questions and problems through channels (email and chat). Translates complex billing charges and financial policies into simple, customer-friendly terms.Demonstrates empathy and emotional intelligence when handling frustrated or confused customers.Accurately processes financial adjustments while adhering to internal compliance standards. Collaborates seamlessly with internal support engineers and global team members for ticket escalations.

Skill Requirements

Results-driven technical professional with basic-to-intermediate JavaScript knowledge, specializing in web application development, code comprehension, and advanced debugging. Proficient in diagnosing and reproducing complex customer issues using online playgrounds like JSFiddle, JSBin, and Stack Blitz. Demonstrates strong troubleshooting skills utilizing Chrome Developer Tools for DOM inspection, network log analysis, and setting line breakpoints. Highly familiar with REST APIs, SQL database languages, and core web protocols including HTTP and SSL. Additionally, possesses hands-on experience across modern JavaScript frameworks and technologies—such as Node.js, React, Angular, ES6, and TypeScript—while actively engaging with technical communities like Stack Overflow and Discord to solve complex operational challenges.

Other Requirements

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