Senior Administrator - Program & Project Management

Job Summary

Job Summary:

Keywords: Professional Services, infrastructure modernization, systems integration, SOW delivery, compute, HCI, storage, networking, virtualization, private cloud, multicloud, SAP infrastructure, financial governance, PMP Description: Senior client-facing delivery role focused on managing infrastructure transformation and integration projects for external customers, including contractual delivery, budget control, change management, governance, and escalation ownership. The position expects practical infrastructure understanding rather than hands-on engineering.Job Description :

Keywords: Professional Services, infrastructure modernization, systems integration, SOW delivery, compute, HCI, storage, networking, virtualization, private cloud, multicloud, SAP infrastructure, financial governance, PMP\\r\\n Description: Senior client-facing delivery role focused on managing infrastructure transformation and integration projects for external customers, including contractual delivery, budget control, change management, governance, and escalation ownership. The position expects practical infrastructure understanding rather than hands-on engineering.Job Responsibilities : Description: Senior client-facing delivery role focused on managing infrastructure transformation and integration projects for external customers, including contractual delivery, budget control, change management, governance, and escalation ownership. The position expects practical infrastructure understanding rather than hands-on engineering.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.

2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.

3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.

4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.

5. Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements

Skill Requirement : Keywords: Professional Services, infrastructure modernization, systems integration, SOW delivery, compute, HCI, storage, networking, virtualization, private cloud, multicloud, SAP infrastructure, financial governance, PMP

Other Requirements

Other Requirement : Keywords: Professional Services, infrastructure modernization, systems integration, SOW delivery, compute, HCI, storage, networking, virtualization, private cloud, multicloud, SAP infrastructure, financial governance, PMP Description: Senior client-facing delivery role focused on managing infrastructure transformation and integration projects for external customers, including contractual delivery, budget control, change management, governance, and escalation ownership. The position expects practical infrastructure understanding rather than hands-on engineering.