SME - IT Operations Management, RESTful API, Angular

Job Summary

Service Now and Co-pilot Developer We are seeking a talented Service Now Developer to join our team. As a Service Now Developer, your responsibilities will include developing, configuring and customizing the platform according to business requirements. We are seeking a Service Now Developer who has extensive experience and an enthusiasm for delivering top-notch software solutions.

Key Responsibilities

Analyze And Resolve Escalated Incidents In Snow:

• Itom According To The Agreed Sla, Ensuring Adherence To Quality Compliance And Contributing To Overall Service Delivery.

1. Mentor Team Members And Administrators On Best Practices In Tools And Automation, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Seamless Knowledge Transfer.

2. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.

3. Foster Positive Customer Relationships By Actively Participating In Meetings, Understanding Client Issues, And Driving Solutions That Enhance Customer Satisfaction And Feedback.

4. Conduct Thorough Analyses Including Root Cause Analysis And Trend Analysis, Presenting Findings And Performance Reports To Key Business Stakeholders To Facilitate Informed Decision-Making.

Skill Requirements

Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in Service Now development ensures your success. Requirements & Skills Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. Proficiency with Service Now development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively. Experience – L3- 10+ YoE and Experience working with Azure DevOps L2- 5-7 Yo

E and Experience working with Azure DevOps:

Other Requirements

Attrition Demand for - 52369759

Service Now and Co-pilot Developer We are seeking a talented Service Now Developer to join our team. As a Service Now Developer, your responsibilities will include developing, configuring and customizing the platform according to business requirements. We are seeking a Service Now Developer who has extensive experience and an enthusiasm for delivering top-notch software solutions. The ideal candidate should possess both independent and collaborative working abilities. Roles and Responsibilities Developing, configuring, and customizing the Service Now platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in Service Now development ensures your success. Requirements & Skills Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. Proficiency with Service Now development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively. Experience – L3- 10+ YoE and Experience working with Azure DevOps L2- 5-7 YoE and Experience working with Azure DevOps \\r\\n \\r\\n To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases