Senior Test Specialist

Job Summary

To design, execute, and optimize testing strategies, mentor junior team members, and advocate for best practices across the development lifecycle.

Key Responsibilities

· Lead end-to-end testing of Messaging/Chat applications in a Contact Centre environment

• In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect

• Proficient in Cyara IVR automation tool

• Define and execute test strategy, test plan, and test approach

• Manage SIT, UAT, and regression testing cycles

• Perform testing across:

o AWS Connect (contact flows, routing, chat)

o Salesforce Agent Desktop

APIs and middleware integrations

• Drive defect management, triage, and resolution tracking

• Coordinate with business, development, and vendor teams

• Provide status reporting, risk identification, and mitigation plans

Skill Requirements

· Strong experience in Contact Centre testing (Voice/Chat)

• Hands-on experience with AWS Connect (mandatory)

• Experience in Messaging/Chat application testing

• Proven experience in Test Lead role

• Knowledge of:

o End-to-end customer journeys

o API testing (Postman / REST)

o Authentication/session flows

Other Requirements

· Experience with Salesforce Service Cloud / Agent Desktop

• Exposure to AI bots / Lex / virtual assistants

• Experience in performance testing (PnV)

• Familiarity with mobile app testing (iOS/Android)

• Sound experience in Continuous Integration/Continuous Deployment processes and tools such as GCP Cloudbuild, Codefresh, Github actions etc

• Strong software engineering fundamentals, and proven experience in a number of programming languages.

• Hands on experience in API Testing using postman, supertest API frameworks

• Have a growth mindset, a focus on continuous improvement, and be passionate about learning new tools, technologies and practices.

--- ## Experience

· 10+ years in testing

• 2–3+ years as Test Manager in Contact Centre programs