Capability Director

Job Summary

Drive strategic capability planning and transformation at the cluster level by aligning domain expertise, workforce optimization, and operational excellence with the overall business vision.

Key Responsibilities

1. Lead key initiatives to ensure seamless client onboarding and delivery readiness by supporting pre-sales, due diligence, and transition management.

2. Collaborate with cross-functional teams to align capability initiatives with business growth objectives and evolving client expectations.

3. Implement strategic cost optimization measures by identifying efficiency levers across delivery, talent, and operations to enhance profitability and scalability.

4. Execute process transformation initiatives by re-engineering workflows and adopting innovative tools in collaboration with the Transformation COE.

5. Focus on successfully implementing repeatable solutions across projects within the sub-capability to drive consistency and operational efficiency.

6. Align operational goals with client satisfaction metrics to ensure customer-centric outcomes.

7. Strengthen domain capabilities through targeted learning programs, skill gap assessments, and external certification partnerships.Drive continuous skill evolution to build a resilient and future-ready workforce.

8. Partner with delivery leaders to identify critical talent, define succession plans, and create structured growth opportunities for high-potential employees.

9. Forecast talent needs and manage internal mobility to support scalable service delivery.

10. Regularly analyze and refine compensation grids to maintain market competitiveness and internal equity, ensuring transparency and fairness.

11. Strengthen performance by implementing role relevant scorecards, managing performance and rewards

12. Implement robust risk and compliance frameworks to mitigate delivery risks and uphold governance standards.

13. Strengthen controls by embedding cyber security and regulatory compliance into operational practices.

Skill Requirements

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Other Requirements

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