SeniorAdministrator - Monitoring Tools, Event Monitoring

Job Summary

Role Summary The Network Monitoring Engineer is responsible for proactively monitoring, maintaining, and ensuring the availability and performance of enterprise network infrastructure. The role involves real-time monitoring, incident management, troubleshooting, and continuous improvement of network monitoring processes. Key Responsibilities • Monitor network infrastructure (LAN/WAN/Wi-Fi) using monitoring tools (Solar Winds, Nagios, Zabbix, etc.) • Identify, analyze, and respond to network alerts and incidents in real time • Perform L1/L2 troubleshooting of network issues and escalate to higher support teams when required • Ensure adherence to SLAs and KPIs for incident response and resolution • Maintain monitoring dashboards and ensure accuracy of alerts and thresholds • Generate daily/weekly/monthly reports on network performance and availability • Collaborate with network, security, and infrastructure teams for issue resolution • Participate in incident reviews and support root cause analysis (RCA) • Implement automation and tuning of monitoring systems to reduce false alerts • Support change management activities and planned maintenance windows Required Skills • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routing & Switching) • Hands-on experience with network monitoring tools • Basic knowledge of ITIL processes (Incident, Problem, Change Management) • Familiarity with ticketing tools (Service Now, Remedy, etc.) • Ability to analyze logs and troubleshoot network issues • Good communication and documentation skills Preferred Qualifications • Bachelor’s degree in Computer Science, IT, or related field • Certifications such as CCNA, CompTIA Network+, or equivalent • Experience in 24x7 network operations center (NOC) environment Key KPIs • Network uptime / availability • Mean Time to Detect (MTTD) • Mean Time to Resolve (MTTR) • SLA adherence • Alert accuracy (false positives vs valid alerts)

Key Responsibilities

Role Summary The Network Monitoring Engineer is responsible for proactively monitoring, maintaining, and ensuring the availability and performance of enterprise network infrastructure. The role involves real-time monitoring, incident management, troubleshooting, and continuous improvement of network monitoring processes. Key Responsibilities • Monitor network infrastructure (LAN/WAN/Wi-Fi) using monitoring tools (Solar Winds, Nagios, Zabbix, etc.) • Identify, analyze, and respond to network alerts and incidents in real time • Perform L1/L2 troubleshooting of network issues and escalate to higher support teams when required • Ensure adherence to SLAs and KPIs for incident response and resolution • Maintain monitoring dashboards and ensure accuracy of alerts and thresholds • Generate daily/weekly/monthly reports on network performance and availability • Collaborate with network, security, and infrastructure teams for issue resolution • Participate in incident reviews and support root cause analysis (RCA) • Implement automation and tuning of monitoring systems to reduce false alerts • Support change management activities and planned maintenance windows Required Skills • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routing & Switching) • Hands-on experience with network monitoring tools • Basic knowledge of ITIL processes (Incident, Problem, Change Management) • Familiarity with ticketing tools (Service Now, Remedy, etc.) • Ability to analyze logs and troubleshoot network issues • Good communication and documentation skills Preferred Qualifications • Bachelor’s degree in Computer Science, IT, or related field • Certifications such as CCNA, CompTIA Network+, or equivalent • Experience in 24x7 network operations center (NOC) environment Key KPIs • Network uptime / availability • Mean Time to Detect (MTTD) • Mean Time to Resolve (MTTR) • SLA adherence • Alert accuracy (false positives vs valid alerts)

Skill Requirements

• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routing & Switching) • Hands-on experience with network monitoring tools • Basic knowledge of ITIL processes (Incident, Problem, Change Management) • Familiarity with ticketing tools (Service Now, Remedy, etc.) • Ability to analyze logs and troubleshoot network issues • Good communication and documentation skills

Other Requirements

• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routing & Switching) • Hands-on experience with network monitoring tools • Basic knowledge of ITIL processes (Incident, Problem, Change Management) • Familiarity with ticketing tools (Service Now, Remedy, etc.) • Ability to analyze logs and troubleshoot network issues • Good communication and documentation skills