Technical Lead

Job Summary

We are seeking a Full-Stack Conversational AI (CCAI) Specialist to join our CX Engineering team. In this role, you will be responsible for the end-to-end design, development, and optimization of sophisticated AI agents using** CX Agent Studio**. You won't just be building chatbots; you will be engineering high-fidelity, voice-optimized, and deeply integrated conversational experiences that bridge the gap between complex backend systems and natural human interaction

Key Responsibilities

Key Responsibilities1. Agent Design & Orchestration

• AI Fundamentals: Leverage a deep understanding of Generative AI to build robust agents capable of complex reasoning.

• Instruction Engineering: Master the art of agent prompting and instructions to ensure consistent, accurate, and brand-aligned personas.

• CLI-Driven Design: Utilize the** Model Context Protocol (MCP)** to design, version, and deploy agents via Command Line Interface (CLI) for scalable development workflows.

2. Advanced Voice & Audio Engineering

• Native Audio Integration: Implement high-fidelity models specifically optimized for voice, ensuring low-latency and natural-sounding telephony experiences.

• Telephony Strategy: Configure and manage telephony integrations to provide seamless handoffs and crisp audio quality.

3. Performance Optimization (Quality Hill Climbing)

• Iterative Improvement: Execute "Quality Hill Climbing" methodologies, using AI-assisted optimization tools to identify edge cases and performance bottlenecks.

• Gaps & Fixes: Proactively monitor agent conversations to identify performance gaps and implement rapid, data-driven iterations.

4. Full-Stack Integration

• API & Web Hooks: Develop and maintain secure integrations between CX Agent Studio and external APIs, databases, and web platforms.

• End-to-End Implementation: Manage the full technical stack, from frontend web interfaces to backend telephony and logic layers.

Skill Requirements

Category Requirement Platform Expertise

Mastery of CX Agent Studio and CCAI framework fundamentals.

Development

Strong Full-Stack proficiency (Node.js, Python, or similar) to handle both frontend UI and backend logic.

Infrastructure

Experience with CLI tools and automated deployment workflows (MCP).

Integrations

Proven track record with RESTful APIs, Webhooks, and Telephony protocols (SIP/RTP).

Data & Quality

Ability to use diagnostic AI tools for automated testing and optimization.

Other Requirements

• Experience in a "Quality Hill Climbing" environment where rapid experimentation is the norm.

• Strong understanding of LLM parameters and how they affect conversational flow.

• Background in UX/UI design specifically for conversational interfaces (VUI).