Track Lead (Tools & Automation)

Job Summary

Role Overview

We are seeking a skilled Service Now ITOM Developer responsible for implementing, configuring, and maintaining IT Operations Management modules including Discovery, Service Mapping, Event Management, and CMDB. The individual will work closely with stakeholders to ensure efficient monitoring, automation, and optimization of IT infrastructure and services.

Key Responsibilities

Key Responsibilities

• Develop and implement Service Now ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management.

• Configure and maintain CMDB, ensuring data accuracy, normalization, and governance.

• Integrate Service Now with monitoring tools (e.g., Solar Winds, Dynatrace, Splunk).

• Develop MID Server configurations and troubleshoot connectivity/performance issues.

• Create workflows, business rules, scripts, and automation solutions.

• Participate in architecture discussions and design scalable ITOM solutions.

• Collaborate with IT teams for incident, problem, and change management alignment.

• Support upgrades, patches, and platform performance tuning.

Maintain documentation and technical design artifacts

Skill Requirements

Required Skills

• Strong experience in Service Now ITOM (Discovery, Service Mapping, Event Management).

• Proficiency in JavaScript, Glide APIs, and REST/SOAP integrations.

• Hands-on experience with MID Server setup and troubleshooting.

• Understanding of CMDB data model and CSDM framework.

• Experience in integrating third-party monitoring tools.

• Knowledge of ITIL processes and best practices.

Preferred Qualifications

• Service Now Certified System Administrator (CSA).

• Service Now Certified Implementation Specialist – ITOM.

• Experience with cloud platforms (AWS, Azure, GCP).

• Familiarity with scripting (PowerShell, Python) or automation tools.

Other Requirements

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