Process Associate

Job Summary

HCL Job Level

E0.1

Function/Domain

Accounts Payable / Procure to Pay function

Role Location

Noida

Positions

Process Associate

Experience

0 - 1 years

Job Profile

• Be responsible for Amazon connect calls, Troubleshooting, Customer queries

• Strict adherence to Activities TAT, Accuracy, KPIs and other SLAs

Required Profile/ Experience

• Excellent communication skills (written & verbal)

• Problem-solving and customer service mindset

• Ability to handle high-volume transactions and queries

Education Requirement

• Accounting Graduate

Shift

• US shift

Key Responsibilities

1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.

2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.

3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary

4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.

5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements

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Other Requirements

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