Sr Subject Matter Expert (Support&Ops)

Job Summary

Job Summary : 1. Firewall Administration & Operations Configure, manage, and maintain Palo Alto Networks firewalls (PAN-OS) across environments Perform policy creation, rule base optimization, and access control management Monitor firewall health, performance, and traffic logs and take corrective actions Execute change management activities (add/modify/remove rules) as per approval workflows 👉 Supported by internal reference: firewall configuration, policy management, monitoring, troubleshooting Urgent Req...M Research | Outlook 2. Security Monitoring & Incident Response Analyze logs and alerts via Palo Alto tools (e.g., Panorama, Cortex, SIEM integrations) Respond to security incidents, intrusions, and network anomalies Coordinate with SOC teams for incident triage and escalation handling Conduct root cause analysis (RCA) for security incidents and outages 👉 Supported by internal reference: incident response, RCA, SOC collaboration Urgent Req...M Research | Outlook 3. Configuration Management & Optimization Perform advanced configuration: NAT policies VPNs (IPSec/Global Protect) Security zones, profiles, and objects Optimize policies for performance, compliance, and risk reduction Manage firmware upgrades, patches, and lifecycle management 👉 Supported by internal reference: upgrades, configuration, optimization Urgent Req...M Research | Outlook 4. Compliance & Governance Ensure adherence to enterprise security policies and standards Support audits (ISO 27001, PCI-DSS, internal audits) Maintain documentation, SOPs, and audit trails Validate configurations against security baselines 5. Collaboration & Support Work with: Network engineering teams for design alignment SOC teams for threat monitoring Application teams for access requirements Provide L2/L3 support and escalate issues where required Participate in security reviews and CAB meetings 👉 Supported by internal reference: collaboration with IT and architecture teams Urgent Req...M Research | Outlook 6. Continuous Improvement Identify security gaps and recommend improvements Stay updated with Palo Alto product updates and threat landscape Support automation initiatives (e.g., rule lifecycle automation, compliance scripts) Required Skills & Experience Technical Skills Strong experience in: Palo Alto Networks Firewalls (PAN-OS) Panorama (centralized management) VPN technologies (IPSec / SSL VPN) Network protocols (TCP/IP, routing, switching) Hands-on experience with: Log analysis & SIEM tools Network security concepts (IDS/IPS, URL filtering, threat prevention) Certifications (Preferred) PCNSA / PCNSE (Palo Alto Certified) Any security certifications (CEH, CISSP, CCNP Security – advantage) Soft Skills Strong analytical and troubleshooting mindset Excellent communication and stakeholder management Ability to work in 24x7 operational environments Experience Profile 3–8 years (L2/L3 roles common) Experience in enterprise-scale environments (multi-region, high availability) Typical KPIs / Success Metrics Firewall uptime and SLA adherence Incident response time (MTTR) Policy compliance and audit findings reduction Change success rate Value in Your Context (HCL/BASF/DHL-type environments) Given your current responsibilities in cybersecurity operations reviews and audit compliance, this role directly supports: Prisma / Palo Alto stack management Audit readiness (ISO, ECA, PCI-DSS) Security governance and compliance reporting

Key Responsibilities

Job Responsibilities : 1. Firewall Administration & Operations Configure, manage, and maintain Palo Alto Networks firewalls (PAN-OS) across environments Perform policy creation, rule base optimization, and access control management Monitor firewall health, performance, and traffic logs and take corrective actions Execute change management activities (add/modify/remove rules) as per approval workflows 👉 Supported by internal reference: firewall configuration, policy management, monitoring, troubleshooting Urgent Req...M Research | Outlook 2. Security Monitoring & Incident Response Analyze logs and alerts via Palo Alto tools (e.g., Panorama, Cortex, SIEM integrations) Respond to security incidents, intrusions, and network anomalies Coordinate with SOC teams for incident triage and escalation handling Conduct root cause analysis (RCA) for security incidents and outages 👉 Supported by internal reference: incident response, RCA, SOC collaboration Urgent Req...M Research | Outlook 3. Configuration Management & Optimization Perform advanced configuration: NAT policies VPNs (IPSec/Global Protect) Security zones, profiles, and objects Optimize policies for performance, compliance, and risk reduction Manage firmware upgrades, patches, and lifecycle management 👉 Supported by internal reference: upgrades, configuration, optimization Urgent Req...M Research | Outlook 4. Compliance & Governance Ensure adherence to enterprise security policies and standards Support audits (ISO 27001, PCI-DSS, internal audits) Maintain documentation, SOPs, and audit trails Validate configurations against security baselines 5. Collaboration & Support Work with: Network engineering teams for design alignment SOC teams for threat monitoring Application teams for access requirements Provide L2/L3 support and escalate issues where required Participate in security reviews and CAB meetings 👉 Supported by internal reference: collaboration with IT and architecture teams Urgent Req...M Research | Outlook 6. Continuous Improvement Identify security gaps and recommend improvements Stay updated with Palo Alto product updates and threat landscape Support automation initiatives (e.g., rule lifecycle automation, compliance scripts) Required Skills & Experience Technical Skills Strong experience in: Palo Alto Networks Firewalls (PAN-OS) Panorama (centralized management) VPN technologies (IPSec / SSL VPN) Network protocols (TCP/IP, routing, switching) Hands-on experience with: Log analysis & SIEM tools Network security concepts (IDS/IPS, URL filtering, threat prevention) Certifications (Preferred) PCNSA / PCNSE (Palo Alto Certified) Any security certifications (CEH, CISSP, CCNP Security – advantage) Soft Skills Strong analytical and troubleshooting mindset Excellent communication and stakeholder management Ability to work in 24x7 operational environments Experience Profile 3–8 years (L2/L3 roles common) Experience in enterprise-scale environments (multi-region, high availability) Typical KPIs / Success Metrics Firewall uptime and SLA adherence Incident response time (MTTR) Policy compliance and audit findings reduction Change success rate Value in Your Context (HCL/BASF/DHL-type environments) Given your current responsibilities in cybersecurity operations reviews and audit compliance, this role directly supports: Prisma / Palo Alto stack management Audit readiness (ISO, ECA, PCI-DSS) Security governance and compliance reporting

Skill Requirements

Job Responsibilities : 1. Firewall Administration & Operations Configure, manage, and maintain Palo Alto Networks firewalls (PAN-OS) across environments Perform policy creation, rule base optimization, and access control management Monitor firewall health, performance, and traffic logs and take corrective actions Execute change management activities (add/modify/remove rules) as per approval workflows 👉 Supported by internal reference: firewall configuration, policy management, monitoring, troubleshooting Urgent Req...M Research | Outlook 2. Security Monitoring & Incident Response Analyze logs and alerts via Palo Alto tools (e.g., Panorama, Cortex, SIEM integrations) Respond to security incidents, intrusions, and network anomalies Coordinate with SOC teams for incident triage and escalation handling Conduct root cause analysis (RCA) for security incidents and outages 👉 Supported by internal reference: incident response, RCA, SOC collaboration Urgent Req...M Research | Outlook 3. Configuration Management & Optimization Perform advanced configuration: NAT policies VPNs (IPSec/Global Protect) Security zones, profiles, and objects Optimize policies for performance, compliance, and risk reduction Manage firmware upgrades, patches, and lifecycle management 👉 Supported by internal reference: upgrades, configuration, optimization Urgent Req...M Research | Outlook 4. Compliance & Governance Ensure adherence to enterprise security policies and standards Support audits (ISO 27001, PCI-DSS, internal audits) Maintain documentation, SOPs, and audit trails Validate configurations against security baselines 5. Collaboration & Support Work with: Network engineering teams for design alignment SOC teams for threat monitoring Application teams for access requirements Provide L2/L3 support and escalate issues where required Participate in security reviews and CAB meetings 👉 Supported by internal reference: collaboration with IT and architecture teams Urgent Req...M Research | Outlook 6. Continuous Improvement Identify security gaps and recommend improvements Stay updated with Palo Alto product updates and threat landscape Support automation initiatives (e.g., rule lifecycle automation, compliance scripts) Required Skills & Experience Technical Skills Strong experience in: Palo Alto Networks Firewalls (PAN-OS) Panorama (centralized management) VPN technologies (IPSec / SSL VPN) Network protocols (TCP/IP, routing, switching) Hands-on experience with: Log analysis & SIEM tools Network security concepts (IDS/IPS, URL filtering, threat prevention) Certifications (Preferred) PCNSA / PCNSE (Palo Alto Certified) Any security certifications (CEH, CISSP, CCNP Security – advantage) Soft Skills Strong analytical and troubleshooting mindset Excellent communication and stakeholder management Ability to work in 24x7 operational environments Experience Profile 3–8 years (L2/L3 roles common) Experience in enterprise-scale environments (multi-region, high availability) Typical KPIs / Success Metrics Firewall uptime and SLA adherence Incident response time (MTTR) Policy compliance and audit findings reduction Change success rate Value in Your Context (HCL/BASF/DHL-type environments) Given your current responsibilities in cybersecurity operations reviews and audit compliance, this role directly supports: Prisma / Palo Alto stack management Audit readiness (ISO, ECA, PCI-DSS) Security governance and compliance reporting

Other Requirements

Job Responsibilities : 1. Firewall Administration & Operations Configure, manage, and maintain Palo Alto Networks firewalls (PAN-OS) across environments Perform policy creation, rule base optimization, and access control management Monitor firewall health, performance, and traffic logs and take corrective actions Execute change management activities (add/modify/remove rules) as per approval workflows 👉 Supported by internal reference: firewall configuration, policy management, monitoring, troubleshooting Urgent Req...M Research | Outlook 2. Security Monitoring & Incident Response Analyze logs and alerts via Palo Alto tools (e.g., Panorama, Cortex, SIEM integrations) Respond to security incidents, intrusions, and network anomalies Coordinate with SOC teams for incident triage and escalation handling Conduct root cause analysis (RCA) for security incidents and outages 👉 Supported by internal reference: incident response, RCA, SOC collaboration Urgent Req...M Research | Outlook 3. Configuration Management & Optimization Perform advanced configuration: NAT policies VPNs (IPSec/Global Protect) Security zones, profiles, and objects Optimize policies for performance, compliance, and risk reduction Manage firmware upgrades, patches, and lifecycle management 👉 Supported by internal reference: upgrades, configuration, optimization Urgent Req...M Research | Outlook 4. Compliance & Governance Ensure adherence to enterprise security policies and standards Support audits (ISO 27001, PCI-DSS, internal audits) Maintain documentation, SOPs, and audit trails Validate configurations against security baselines 5. Collaboration & Support Work with: Network engineering teams for design alignment SOC teams for threat monitoring Application teams for access requirements Provide L2/L3 support and escalate issues where required Participate in security reviews and CAB meetings 👉 Supported by internal reference: collaboration with IT and architecture teams Urgent Req...M Research | Outlook 6. Continuous Improvement Identify security gaps and recommend improvements Stay updated with Palo Alto product updates and threat landscape Support automation initiatives (e.g., rule lifecycle automation, compliance scripts) Required Skills & Experience Technical Skills Strong experience in: Palo Alto Networks Firewalls (PAN-OS) Panorama (centralized management) VPN technologies (IPSec / SSL VPN) Network protocols (TCP/IP, routing, switching) Hands-on experience with: Log analysis & SIEM tools Network security concepts (IDS/IPS, URL filtering, threat prevention) Certifications (Preferred) PCNSA / PCNSE (Palo Alto Certified) Any security certifications (CEH, CISSP, CCNP Security – advantage) Soft Skills Strong analytical and troubleshooting mindset Excellent communication and stakeholder management Ability to work in 24x7 operational environments Experience Profile 3–8 years (L2/L3 roles common) Experience in enterprise-scale environments (multi-region, high availability) Typical KPIs / Success Metrics Firewall uptime and SLA adherence Incident response time (MTTR) Policy compliance and audit findings reduction Change success rate Value in Your Context (HCL/BASF/DHL-type environments) Given your current responsibilities in cybersecurity operations reviews and audit compliance, this role directly supports: Prisma / Palo Alto stack management Audit readiness (ISO, ECA, PCI-DSS) Security governance and compliance reporting